Openreach help and support

Find the help you need for your broadband and phone line. Whether you're a homeowner, business, landlord, or developer, we've got tailored support to keep you connected.

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What will happen during my Openreach repair visit

Homeowners and tenants

Whether you're experiencing issues with your broadband, need to arrange an engineer visit, have questions about upgrading your connection, or need to report damage to Openreach equipment, we're here to help with your home connectivity needs.

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Businesses

Get support for your business connectivity, from arranging new installations and managing service issues to understanding your options for reliable, high-speed broadband that keeps your business running smoothly.

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Landlords

Find guidance on providing broadband infrastructure for your properties, understanding your responsibilities for maintaining connectivity, and ensuring your tenants have access to reliable digital services.

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Developers and utilities

Access information about planning new developments, coordinating infrastructure installations, working with Openreach on large-scale projects, and understanding requirements for new build connectivity.

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Frequently asked questions

How do I arrange an Openreach engineer visit?

Contact your service provider (such as BT, Sky, TalkTalk, or Plusnet) to arrange an engineer visit. They'll book an appointment with Openreach on your behalf.
What should I do if I have a problem with Openreach equipment?

If you're experiencing issues with Openreach equipment, contact your broadband or phone provider first. They can diagnose the issue and arrange for repairs if needed.
How can I check if Full Fibre is available at my property?

You can check availability through your service provider's website or contact them directly. They can tell you what Openreach services are available at your address.
What is the difference between Openreach and my service provider?

Openreach owns and maintains the physical network infrastructure. Your service provider (such as BT, Sky, or TalkTalk) uses this network to deliver your broadband and phone services and handles your account and billing.
How do I prepare for the digital phone line switch?

The UK is moving to digital phone lines by January 2027. Your service provider will contact you about the switch. Make sure you understand how it affects devices such as care alarms and ensure you have backup power solutions if needed.
Who should I contact about Openreach work in my area?

For planned work or infrastructure installations in your area, contact your local service provider or check the Openreach website for updates about network improvements.