Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. We understand that not everyone is well-versed in cables and connections. But fret not, because we are here to lend a helping hand.
It's been quite a year for Openreach. With faster, more reliable connectivity becoming a necessity for most people, we're proud to have reached a significant milestone by bringing Full Fibre to ten million homes and businesses, including rural areas.
We're also investing in our people, fostering inclusivity and diversity, and striving to reduce our environmental footprint through the adoption of electric vehicles.
We're upgrading the UK to digital phone lines and will be retiring the analogue phone network at the end of 2025. This means that landline voice calls will be transmitted in the same way your broadband works.
Let's take a look at who we are, what we do, and what we don't do
We're network builders
We build and maintain the UK’s largest broadband network. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10.4 seconds.
When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you.
We install and repair the network
Because we supply the network, we’re in charge of installing and repairing the network, on behalf of the service providers. We’ll build the physical connections that bring broadband into your home, while your service provider will supply the broadband package.
We’re not a service provider
We don’t supply the packages that allow you to use broadband, watch TV, or make phone calls. If you have an issue with your broadband service, you’ll need to contact your service provider. If there’s a problem with the network – for example physical damage to the cabinet or a telegraph pole – then you should contact us.
Our broadband network in numbers
Homes and businesses that can get fibre broadband speeds of over 30Mbps across our network.
Homes and businesses we can supply with Ultrafast Full Fibre broadband
Homes and businesses are connected to our fibre network.
Looking for help and support?
When to get in touch
Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.