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- Help and support
Coronavirus update
Coronavirus poses a bunch of challenges for the UK – and we want to play our part in limiting the impact on society, the economy and our employees. Click below to read more.
Connecting you to your network
Our engineers work in every community, every day – because we believe everyone deserves fast and reliable broadband.
Fibre first
With Fibre to the Premises broadband, pure fibre optic cables connect you straight to the exchange. Better performance, impressive speeds and reliability.
You’re connected
More than 28.4 million homes and businesses can order speeds of up to 80Mbps over our network.
Connecting you to our network
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Coronavirus: how it's changed the night shift
Many of our people, such as Simoné, are classed as key workers by the Government. Simoné, who works as a night shift fibre engineer, shares what her working life is like since COVID-19.Read more » -
Arson attack in Glasgow cuts off community
In our series looking at days in the lives of key workers - we spoke with Robert in Scotland, one of our engineers who responded to an arson attack in Glasgow.Read more » -
5G conspiracies: impact on our engineers
Andrew, an operations manager, talks about how conspiracy theories peddled on social media are adversely impacting his people.Read more »
Our performance
28.4m
Homes and businesses that can get fibre broadband speeds of over 30Mbps across our network.
5.389m
Homes and businesses we can supply with ultrafast fibre broadband.
14.6m
Homes and businesses are connected to our fibre network.
We’re here to help
When to get in touch
Broadband not working? Please contact the company that sends your bill. Unhappy with Openreach work? Contact us.
Report damage or safety problems
If you’ve noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.
New-build phone or broadband problems
Having trouble with broadband or phone in your new-build home? Here are some things you can try.
