Accessibility

This accessibility statement applies to the openreach.com website.  

Openreach is committed to providing a website that is accessible by as many people as possible. We’re actively working to increase the accessibility and usability of this website.

This website aims to meet the Web Content Accessibility Guidelines Version WCAG 2.2 AA standard. While many areas meet accessibility standards, some parts of the website are not yet fully accessible.

• Colour contrasts that assist with accessibility.
• Text that can be resized. (Partially Compliant)
• Headings are coded so that they can be read by screen readers.
• Links have meaningful text that explain what the users can expect when they click on them. We avoid the usage of ‘click here’.
• New images are accompanied by appropriate alternative text that can be read by screen readers. 

We know some parts of this website are not fully accessible. For example:

• Some interactive components may not be fully operable using a keyboard
• Certain pages may have insufficient colour contrast
• Some images or icons may not have appropriate alternative text.
• Form error messages may not always clearly describe how to fix the issue.

We are actively working to address these issues. 

We are:

• Conducting regular accessibility audits (manual and automated)
• Training our developers and designers on WCAG 2.2 requirements
• Embedding accessibility into our design and development lifecycle
• Working towards full WCAG 2.2 AA compliance 

We recommend that users of our website upgrade their browser versions regularly. New versions are faster, have the latest security features and provide an improved browsing experience. Browser updates are available free of charge from the different browser providers (Google, Apple, Microsoft and Firefox). 

We support the latest version of:

• Google Chrome
• Apple Safari
• Microsoft Edge
• Mozilla Firefox

We support the latest version, and the previous version, of:

• Apple Safari
• Chrome Mobile

We will update our list of supported browsers on this page from time to time as the software used by our users’ changes.

If you experience any accessibility issues or identify content that does not meet accessibility requirements, please use this form to report the issue. Your report will be reviewed by our digital team and considered as part of our development backlog.

Include:

• Page URL
• Description of the issue
• Assistive technology used (if applicable)

Report an accessibility problem