Our Accreditations

Upholding professional integrity

At Openreach, we uphold the utmost levels of personal and professional integrity. Our solid practices include a well-balanced organisational structure, considering both the operational and technical aspects of our company. Our ISO certifications serve as an independent and verified representation of Openreach's adherence to international quality assurance standards.

ISO27001 – Information Security

Our customers expect us to handle their data with the utmost care, and our ISO27001 certification serves as proof that we meet their high standards. We systematically examine our information security risks and controls, taking into consideration potential threats, vulnerabilities, and impacts.

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ISO14001 – Environmental Management

By adhering to ISO14001 Environmental Management standards, we place a high priority on minimising the impact of our operations on the environment. By keeping up with site conditions across more than 5.5k locations, including waste management, we guarantee compliance with all environmental laws and regulations.

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ISO22301 – Business Continuity Management

We have designed and embedded processes that lead to a successful Business Continuity Management system. These processes allow us to monitor, prevent, assess, and recover from disruptions to our business. We assign and align resources across people, infrastructure, and facilities to ensure the best possible performance. This approach enables us to effectively manage any potential disruptions and minimise their impact on our operations.

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ISO9001 – Quality Management

We place a high value on customer satisfaction, which is evident in our adherence to ISO9001 Quality Management standards. Through an ongoing improvement cycle that enables us to pinpoint areas for improvement and implement changes, we monitor, manage, and continuously enhance the quality of our service.

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About us

Our company

Openreach is part of the BT Group, but also a legally separate business. Find out what that means, as well as information about our four divisions.
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How we're led

Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc but is independently governed. Meet our board and exec and see how we're run.
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Awards

Openreach is an award winning company. From being one of the top 25 companies to work for through to investing in our people through quality training, our Openstreet training centres and training throughout the pandemic.
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