Our Accreditations

Upholding professional integrity

At Openreach, we uphold the utmost levels of personal and professional integrity. Our solid practices include a well-balanced organisational structure, considering both the operational and technical aspects of our company. Our ISO certifications serve as an independent and verified representation of Openreach's adherence to international quality assurance standards.

ISO27001 – Information Security

Our customers expect us to handle their data with the utmost care, and our ISO27001 certification serves as proof that we meet their high standards. We systematically examine our information security risks and controls, taking into consideration potential threats, vulnerabilities, and impacts.

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ISO 14001

Our Environmental policy guides our environmental work and commits us to setting improvement targets and closely monitoring our environmental performance.

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ISO 50001

Energy consumption, together with its associated carbon emissions, is BT Group’s most significant environmental impact. We address this key issue through our Energy Management System.

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ISO22301 – Business Continuity Management

We have designed and embedded processes that lead to a successful Business Continuity Management system. These processes allow us to monitor, prevent, assess, and recover from disruptions to our business. We assign and align resources across people, infrastructure, and facilities to ensure the best possible performance. This approach enables us to effectively manage any potential disruptions and minimise their impact on our operations.

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ISO9001 – Quality Management

We place a high value on customer satisfaction, which is evident in our adherence to ISO9001 Quality Management standards. Through an ongoing improvement cycle that enables us to pinpoint areas for improvement and implement changes, we monitor, manage, and continuously enhance the quality of our service.

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ISO45001:2018 – Occupational Health and Safety Management Systems

Supporting our health, safety and wellbeing culture of "Everyone home safe and well", achieving the ISO 45001:2018 provides an internationally recognised framework for managing occupational health and safety risks. Implementing the standard demonstrates Openreach's commitment to continuous improvement in the health, safety and wellbeing arena.

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ISO55001:2024 – Asset Management

ISO55001:2024 provides a clear structure for our team to manage assets systematically and sustainably. Helping to control the lifecycle of assets, ensuring that the performance, risk, and expenditure related to assets are balanced to meet our goals.

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About us

Our company

Openreach is part of the BT Group, but also a legally separate business. Find out what that means, as well as information about our four divisions.
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How we're led

Openreach Limited is a wholly-owned subsidiary of British Telecommunications plc but is independently governed. Meet our board and exec and see how we're run.
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Awards

Openreach is an award winning company. From being one of the top 25 companies to work for through to investing in our people through quality training, our Openstreet training centres and training throughout the pandemic.
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