Our Accreditations

Upholding professional integrity 

At Openreach, we uphold the utmost levels of personal and professional integrity. Our solid practices include a well-balanced organisational structure, considering both the operational and technical aspects of our company. Our ISO certifications serve as an independent and verified representation of Openreach's adherence to international quality assurance standards.

  • ISO27001 – Information Security

    Our customers expect us to handle their data with the utmost care, and our ISO27001 certification serves as proof that we meet their high standards. We systematically examine our information security risks and controls, taking into consideration potential threats, vulnerabilities, and impacts.

  • ISO14001 – Environmental Management

    By adhering to ISO14001 Environmental Management standards, we place a high priority on minimising the impact of our operations on the environment. By keeping up with site conditions across more than 5.5k locations, including waste management, we guarantee compliance with all environmental laws and regulations.

  • ISO22301 – Business Continuity Management

    We have designed and embedded processes that lead to a successful Business Continuity Management system. These processes allow us to monitor, prevent, assess, and recover from disruptions to our business. We assign and align resources across people, infrastructure, and facilities to ensure the best possible performance. This approach enables us to effectively manage any potential disruptions and minimise their impact on our operations.

  • ISO9001 – Quality Management

    We place a high value on customer satisfaction, which is evident in our adherence to ISO9001 Quality Management standards. Through an ongoing improvement cycle that enables us to pinpoint areas for improvement and implement changes, we monitor, manage, and continuously enhance the quality of our service.