Switching broadband provider Openreach support

Landlords - Single dwelling unit

If you’re a landlord of a single dwelling unit (such as houses, bungalows, and individual properties) this page will explain what you need to know about broadband installation, property benefits, and long-term investment value.

Key information for landlords

Installation process: Step-by-step overview of Full Fibre installation in single properties.
Property value benefits: How connectivity affects rental demand and property values.
Permission and consent: What permissions are needed before installation.
Technical details: Equipment and installation requirements.
Legal and regulatory guidance: Your rights and obligations as a property owner.

Installation process

What you need to know: You must give permission before any Full Fibre installation work can begin. We provide clear information about what installation involves.

Installation process:

External work: We'll run the fibre optic cable from a nearby pole or underground to a small junction box on an external wall.
Internal set up: We install an ONT (Optical Network Terminal) inside the property. A small white box that connects the fibre optic cable, providing access to the Full Fibre network in your property.
Wall drilling: We'll need to drill a 12mm hole through the wall to connect the two boxes.
Safety first: Our engineer may need to drill temporary holes outside your property to attach their ladder and work safely. The engineer will fill the holes when they’re done and leave it neat and tidy.

Engineer install an ONT (Optical Network Terminal) inside the property

Preparing your property

Getting properties ready: We provide detailed guidance on preparing single dwelling units for broadband installation.

Preparation requirements:

Access requirements: Make sure someone over 18 is present during installation

Router location planning: Consider where the router will be positioned - it needs to be near a double power socket and a location best suited for WiFi coverage

Property suitability: We’ll advise on the best installation method for your property and walk you through it

Documentation: Clear and simple consent forms are provided for your approval

Property value benefits

Investment advantages: Full Fibre connectivity makes properties more attractive to future tenants and can boost rental demand.

Key benefits:

Market advantage: Full Fibre broadband can equip your property with high-speed connectivity whilst satisfying tenants and boosting demand.
Increased property value: Broadband-enabled properties have a competitive edge in the rental market.
Long-term investment: Understanding the lasting benefits of connectivity investment.
Free installation: The installation is free of cost with no ongoing obligations.

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Permission and content

You must give approval before any Full Fibre work can begin. This includes:

Confirming landlord consent before installation is booked.
Allowing access to inside and outside areas of the property.
Ensuring someone over 18 is present during the appointment.

Technical details

Understanding the equipment: Detailed technical information to help you make informed decisions about broadband installation.

Equipment specifications:

External junction box: 15cm x 13cm external junction box installed on the outside of your property.
Internal ONT unit: Internal box around 13cm x 11cm installed inside the property.
Network capabilities: Information about speeds and service options available
Compatibility: How Full Fibre works with existing property infrastructure.

Legal and regulatory guidance

Compliance information: Content covering the legal and regulatory aspects of broadband installation in rental properties.

Legal considerations:

Landlord obligations: Understanding legal requirements for broadband provision decisions.
Property rights: You maintain full control over installation decisions.
Planning considerations: Standard installations don't require planning permissions.
Insurance implications: How broadband installation affects property insurance.
Building regulations: We handle all regulatory compliance and safety requirements.

Managing single dwelling rental properties? Visit our broadband for landlords page for comprehensive guidance, or contact us for specific information about your property requirements.

Frequently asked questions

Do I need to give permission for broadband installation in my rental property?

Yes. As the property owner, your consent is required before any work begins.
Will installation damage my property?

Our engineers work carefully to avoid damage. If any occurs, we’ll cover the cost of repairs.
What equipment will be installed in my property?

It's a 15cm x 13cm external junction box on the outside of your property and an internal ONT box around 13cm x 11cm inside the property.
Can I market my property as having high-speed broadband?

Absolutely. Once installed, you can advertise Full Fibre access – an attractive feature for prospective tenants.