Landlords - Multi dwelling unit 

How to get Full Fibre for your multi dwelling unit 

Wayleave requirement: Before we can begin installation to blocks of flats and apartments, we’ll need permission from the Freeholder or Managing Agent, also known as a wayleave. 

Steps to begin: 

• Initial contact: Use this form to provide their contact information and we'll take it from there.  
• Notify your landlord: It would really help speed up the process if you could make your Landlord, Freeholder or Managing Agent aware that you're interested in Full Fibre broadband.  
• Wayleave signing: We’ll send a digital agreement for  legal permissions. 
• Survey arrangement: We’ll assess the property to plan the fibre route. 
• Installation scheduling: Once approved, we’ll coordinate installation across the building. 

Ongoing installation process and what to expect 

Timeline expectations: After the wayleave is signed, the process - from survey to completion - can take several months due to the complexity of MDU installations.  

Installation phases: 

• Survey: Determines how fibre will be supplied to the building 
• Route approval: We'll then contact the Landlord, Freeholder or Managing Agent to approve this route before we commence build.  
• Access requirements: We'll need internal and external access to the common areas of the building for installation of the fibre. 
• Engineer coordination: This could be an Openreach engineer or a trusted Openreach partner, working on our behalf. 
• Safety compliance: All Openreach engineers, and third parties, carry out a full risk assessment, follow safety procedures and comply with government standards.  

Ongoing fault resolution 

Maintaining service quality: Even after installation, landlords may need to help coordinate fault resolution across multiple units. 

Fault management responsibilities: 

• Tenant coordination: Helping tenants understand who to contact for different types of faults. 
• Access provision: Ensuring engineers can access communal areas for repairs. 
• Communication management: Coordinating between multiple affected tenants and service providers. 
• Emergency procedures: Understanding priority fault categories affecting multiple units. 
• Documentation requirements: Maintaining records of reported issues and resolutions. 

Wayleave and asbestos requirements 

Legal requirements: A wayleave is permission from the Landlord, Freeholder or Managing Agent, to access their building or private land to install and repair our network equipment 

Wayleave process:

• What It Is: Legal permission to access the building for installation and maintenance. 
• What’s Included: Route plan, wayleave agreement, and an explanation of why we need permission. 
• Digital Signing: Sent via email for quick completion (so please check your contact details are correct). 

Asbestos requirements:

• Legal obligation: The asbestos risk register is a legally required document that shows that a building is safe and doesn't contain any known asbestos. 
• Pre-2000 buildings: For properties built before 2000 – we'll need a copy of the Asbestos register for the building from the Landlord, Freeholder or Managing Agent.  
• Post-2000 buildings: For properties built after 2000 – we'll need written confirmation that no known asbestos exists within the building.  
• Work restrictions: We can't arrange a survey or start work until we know the building is safe and will place the survey and order on hold until we have a copy of the asbestos register.  

Benefits of full fibre for multi dwelling units