What they are, how they work and who to contact if you need help
Wayleave agreements give us permission to install and maintain our apparatus on privately owned land or some types of buildings, such as apartment blocks.
What’s a wayleave agreement?
A written legal agreement between us and the land or property owner. It gives us permission to install, maintain or repair the network equipment that’s on their property. We might also pay them a fee for this.
When do we need a wayleave?
We need to have a wayleave agreement in place to install or repair Openreach equipment on private land where it provides service to people who aren’t the legal owner of the land. For example, providing services to a tenant.
When don't we need a wayleave?
If the owner of the land or property is also the person asking for our service, we don’t need a wayleave.
Who to contact about wayleaves
You'll find their details on the documents we've already sent you. Please include the wayleave reference if you have one. It will start with either SA or NA, and NI if you're located in Northern Ireland.
Please contact Openreach Service Desk Control (you'll find the details in your customer service plan (CSP)).
If we want to get a wayleave in place, we’ll send the person who owns the land or property a wayleave application to sign and return to us. It’ll show the applicant’s details (that’s us) and information about the land or property owner (called “the grantor”), along with the proposed location and the equipment we’d like to install to provide service. It’ll also include details of any payment we’ll make to the landowner.
We can’t do any work until we’ve got your signed document. So please send it back to us as quickly as you can.
Please talk to us about your concerns and seek legal advice if necessary. We do have some legal powers under the Electronics Communication Code that mean we can gain consent via the court to install apparatus on your land. But we don’t want to use these unless we absolutely have to, and we will make best endeavours to explore all alternative options available to us.
Usually a wayleave is an ongoing agreement without an end date. So it’ll continue to apply to the apparatus it covers, even if the owner of the land or property changes.
Yes, but only if the wayleave is for apparatus on your property that will provide service to a third party. This is someone who you’ll be legally unrelated to. We have standard rates which you can ask to see.
To change or give us your payment details fill in this form. You only need to do this if you already have a wayleave agreement with us, and it states that we’ll pay you for it.
If you get wayleave payments from us by cheque, we might have asked you to give us your bank details so we can pay you by BACS. This means we’ll put the money directly into your bank account. So you’ll get your payments faster than if we have to send you a cheque.
If you’re already getting your payments by BACS, you can also use this form to tell us if your account details have changed.
If you don’t give us your bank details we’ll send you cheques for any wayleave payments.
These are wires which “fly” across one property from telegraph poles on another property. We’re sometimes allowed to install these without needing a wayleave, but only if:
- we don’t need to enter the property to do it
- the wires are 3 metres or more
- they don’t interfere with normal business at the property.