Obtaining access and wayleaves

You can locate their details within the documents that have been previously sent to you. Please include the wayleave reference if you have one. It will start with WL.

Fill in this form. Please note that you'll only be entitled to payments if the Openreach equipment on your property provides service to someone other than you. For example, your neighbour(s).

Please contact Openreach Service Desk Control (you'll find the details in your customer service plan (CSP)).

The CP guidance document provides information on the process to follow. You can download it from the Wayleaves section on the CP Portal.

Please complete the OFCOM statutory code notice (Paragraph 39(1)) in full. You can download the form from the Ofcom Templates notices page and then email us with the information.

Please complete this statutory OFCOM code notice (Paragraph 39(2)) in full. You can download the form from the Ofcom Templates notices page and then email us to submit your request. We'll then contact you with the information.

We need your help to liaise with the landlord of your property. To get the ball rolling you can use this form to provide their contact information.

No, fibre can be installed regardless of how many residents are currently interested.

Once your landlord, or managing agent, has given the green light for us to install Full Fibre these are the steps we'll follow:

1. Landlord permission – Once we have your landlord's permission to install fibre in your building we'll liaise with them and get the ball rolling.
2. Asbestos register and wayleave signing – We'll get in touch with the landlord and send them the relevant documents that need signing to give their permission to go ahead and install fibre.
3. Survey return and review and route approval – Once we've got permission from the landlord, we'll arrange for a survey to be carried out on the building and decide the best way to install Full Fibre. Once the landlord has approved the routes outlined in the survey, we'll provide a confirmation to sign. Without this, we can't start the work.
4. On site fibre build – Our engineers will bring the fibre into your building from the street, then cable up your building as shown in the survey. No access to any apartments or flats is needed and there won't be any visible wires or cables.
5. Ready to order – Once the build is complete and signed off, you'll be able to order an FTTP product from a service provider of your choice as our network is open to all providers.

Once fibre's been installed in the premises you'll be able to choose a broadband package from a wide range of service providers. You can find out more about providers offering Full Fibre on our FTTP providers page.

No, there's no requirement to use the fibre once it's been installed and you won't lose any existing services from other providers.

No, you can choose from any of the service providers offering Full Fibre over our network in your area. You can find out more about providers offering Full Fibre on our FTTP Providers page.

Once you've chosen a service provider, they'll need access to your apartment to install your broadband service. Each resident will need to arrange for their chosen service provider to install service in their apartment.

Please see our Privacy Policy for how we process and use your personal data.

Full Fibre broadband could help you get and keep more tenants, giving you a better return on your investment. If your property is in an area where we're rolling out our Full Fibre network we can include your building in our roll-out free of charge.

Future-proof Full Fibre allows your tenants to get download speeds of up to 1,600 Mbps. And they won't be locked into a single supplier – our network is open so they can choose from any of the service providers who use our network and once they're on Full Fibre they'll be able to upgrade without needing an engineer visit too.

We'll install fibre for free but there will be charges from your chosen service provider for the broadband package and set up fee. For information on service providers selling Full Fibre broadband visit our FTTP providers page.

We'll need access to the common areas of the building to install Full Fibre, both internally and externally.

This could be an Openreach engineer or an Openreach partner, working on our behalf.

The survey will determine the work needed and where we need to dig, however we'll try to use existing infrastructure to avoid excavating. We'll let you know all of the plans before we start work to make sure that you're totally happy with everything and the work we need to carry out.

After you've registered your interest we'll be in touch with the next steps. Once the survey has been conducted and we've checked all the paperwork we'll plan the installation. We'll keep you updated at every stage of the process so you know what's happening.

A wayleave is permission from the landlord, or land owner, to access their building or private land to install or repair network and equipment. If we need permission to install new apparatus on private land, our wayleave application will include the route plan, wayleave agreement and an explanation of why we need permission. Once this has been signed and returned to the wayleaves team, this gives us permission to install network and equipment on the landowner's land.

This may be an Openreach specialist or one of Openreach's partners, working on our behalf.

We can't do any work until we've got your signed document. So please send it back to us as quickly as you can.

Please talk to us about your concerns and seek legal advice if necessary. We do have some legal powers under the Electronics Communication Code that mean we can gain consent via the court to install apparatus on your land. But we don't want to use these unless we absolutely have to, and we will make best endeavours to explore all alternative options available to us.

Usually a wayleave is an ongoing agreement without an end date. So it'll continue to apply to the apparatus it covers, even if the owner of the land or property changes.

Yes, but only if the wayleave is for apparatus on your property that will provide service to a third party. This is someone who you'll be legally unrelated to. We have standard rates which you can ask to see.

To change your contact details fill in this form to let us know.

To change or give us your payment details fill in this form. You only need to do this if you already have a wayleave agreement with us, and it states that we'll pay you for it.

If you get wayleave payments from us by cheque, we might have asked you to give us your bank details so we can pay you by BACS. This means we'll put the money directly into your bank account. So you'll get your payments faster than if we have to send you a cheque.

If you're already getting your payments by BACS, you can also use this form to tell us if your account details have changed.

If you don't give us your bank details we'll send you cheques for any wayleave payments.

The asbestos risk register is a legally required document that shows that a building is safe and doesn't contain any known asbestos.

Before we arrange a survey or start installing fibre there's a legal requirement for us to confirm that there's no known asbestos in the property and that it's safe for our engineers and partners to work in.

For properties built before 2000 – we'll need a copy of the asbestos register for the building from the freeholder (landlord). This can be either a digital or a scanned copy of the register which has been counter-signed, dated and shows the printed name of the freeholder/managing agent or legal representative. The completed document can be sent to mdu.community.led@openreach.co.uk.

For properties built after 2000 – we'll need written confirmation that no known asbestos exists within the building from the freeholder (landlord). A letter stating this will be sent to the landlord to complete, sign and return.

You can find further details on the types of asbestos surveys at https://www.haspod.com/blog/asbestos/asbestos-survey-types.

We can't arrange a survey or start work until we know the building is safe and will place the survey and order on hold until we have a copy of the asbestos register or confirmation statement.

A survey is required to determine how we're going to supply the fibre connection to the building. We'll need access to the common areas of the building, internally and externally, to do this. We'll need a signed wayleave before we can go ahead with the survey.

These are wires which "fly" across one property from telegraph poles on another property. We're sometimes allowed to install these without needing a wayleave, but only if:

• We don't need to enter the property to do it
• The wires are 3 metres or more
• They don't interfere with normal business at the property