Openreach website cookie policy

Cookies are small files that are transferred to your computer, phone or tablet when you go to a website. Here’s some information on the ones we use on this website and how you can manage them.

How to manage your cookie settings

This website will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies used by our website then you can change your cookie settings.

Most web browsers automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. The settings are usually accessed through the browser's Help function.

If you have any problems or need more details, you can visit for comprehensive information on cookies and how to change the settings on a wide variety of browsers, as well as how to delete cookies from your computer.

For information on how to do this on your mobile phone's browser, you'll need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of this website.

The cookies we use on this site

Here’s a list of the main cookies we use on this website, and why.


Amazon AWS (Essential)

File names:  AWSALB_

Purpose: Necessary to keep your session active on our load balancer. 

Type: 1st party – 1 week

Adobe Analytics (Essential)

File names:_s_cc, s_sq, s_vi

Purpose: These cookies are used to determine if cookies are enabled, when Adobe Analytics’ ClickMap functionality and the Activity Map functionality are enabled and the unique visitor ID time and date stamp.  They contain information about the previous link that was clicked on by the user. 

More information: Read Adobe's privacy policy

Type: 1st party – Session and Third Party 

Adobe Experience Cloud (Essential)

File names: AMCVS_2C086C8D5CB58DF00A495C73%40AdobeOrg

Purpose: To provide essential functionality from Adobe Experience Cloud which delivers the website experience for users.

Type: 3rd Party

Lasts: Variable

DoubleClick (Marketing)

File names: DSID, IDE,

Purpose: Cookie is placed by Google DoubleClick. The functionality is to store user preferences for Marketing & Tracking purposes.

More information:  Read Google's privacy policy.

Type: 3rd Party

Lasts: 14 days

Facebook Inc (Marketing)

File name: _fbp

Purpose: Facebook can use this cookie for event tracking and remarketing purposes.

Type: 3rd party - 180 days

Formwize (Essential)

File name: CFCLIENT_FWLIVE, CFGLOBALS, CFID, CFTOKEN, _cfuid, cookieconsent_dismissed,

Purpose: Formwize uses these cookies to keep track of where you are in a form and what your preferences are.

More information: Formwize cookie policy

Type: 3rd party

Google Analytics  & Google Adsense (Marketing)

File name: _gid ,  _gcl_au

Purpose: _gid is a cookie placed by Google Analytics. The functionality is to store and count page views for the purpose of statistics. gcl au is a cookie is placed by Google Adsense. The functionality is to store and track Ad conversions.

Type: 3rd Party

Lasts: Variable

Google LCC (Essential)


Purpose: These cookies are used by Google’s captcha service to prevent spam requests on contact forms and the fibre checker service. 

More information: Read Google's privacy policy.

Type: 3rd party – Session

Krux Digital (Marketing)

File name: _kuid_ No 

Purpose: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences, or can be used by third-party domains or ad-exchanges.

Type: 3rd party

Lasts: 179 days

LinkedIn (Marketing)

File name: UserMatchHistory, UserMatchHistory, AnalyticsSyncHistory, bcookie, li_sugr, lang

Purpose: To provide ad delivery or retargeting, to store performed actions on the website 

Type: 3rd Party

Lasts: Variable

LogMeIn Inc (Essential)

File name: AMCVS_, JESSIONID, _col_first_track_GoToAssistServiceDesk, _col_first_track_GoToManageMonitoring, _col_first_track_GoToManageRemoteSupport, _col_track_GoToAssistServiceDesk, _col_track_GoToManageMonitoring, _col_track_GoToManageRemoteSupport, _bcvm_vid_2065542941445077704, dtsSession, s_cc, s_sq, utag_vs 

Purpose: GoToAssist use these cookies to maintain web chat sessions.

Type: 3rd party

Openreach (Essential)

File names:  FunctionalCookie,  NecessaryCookie,  TargetingCookie

Purpose: Necessary to store information about your cookie preferences. 

Type: 1st party – 30 DAYS

sharethis Inc (Essential)

File names: _stid, _attrb, _attrg,_attru, _fbp, _ga, _vis_opt_exp_15_combi, _vis_opt_s, _vwo_ds, _vwo_uuid, _vwo_uuid_2, _vis_opt_test_cookiie, contently_insights_user, euconsent, mp_eb4c82016ead8054c94e14c144900_mixpanel

Purpose: Social cookies let you share, like or tweet pages via social media sites such as Facebook and Twitter. If you're logged into any of these sites, the sharethis cookies help you share content. They are also used to collect information about browsing and content sharing.

More information: Share This Cookie Privacy Policy

Type: 1st party – up to ten years

SiteImprove (Marketing)

File name: nmstat

Purpose: To collect analytics tracking information for the purpose of helping to improve the usability of the website via the SiteImprove platform

Type: 3rd Party

Last: 1,000 days

Superfastmaps (Essential)

File name: _ga

Purpose: Superfastmaps uses this cookie for analytics for their maps.

Type: 3rd party

Vimeo (Essential)

File names: _gads, _qca, _ssid, _abexps, _bpsid, _fbp, _ga, _gci_au, continuous_play_v3, vuid

Purpose: Vimeo is used to embed videos on the Openreach website.  These cookies are used by Vimeo to collect analytics tracking information and to allow users to play videos on the website.

More information: Vimeo privacy policy and Vimeo cookie policy

Type: 3rd party


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