Reporting damage or safety problems

Damage to our network

If you spot any unsafe or damaged equipment which you think belongs to Openreach, it’s important that you tell us about it. Please check this guide to make sure it’s ours first. Then complete the online form. Alternatively call us on 0800 023 2023 (option 1 + option 1).

You can report things like:

  • damaged underground cables (often caused by mechanical diggers in built-up areas)
  • loose cables or cables dangling from telephone poles
  • damaged green cabinets or unattended cabinets with open doors
  • damaged telephone poles (for example if they’re leaning at odd angles, or have fallen down)
  • loose, cracked or missing manhole covers.

You can also use this number to tell us if you see something unsafe at a site where we’re working.

Utility companies should also follow the same process as above by calling 0800 023 2023 (option 1 + option 1) or using the online form.

 

Damage to your property or personal injury

If we’ve damaged your property or caused personal injury to you while we’ve been working we’re very sorry. Please tell us what’s gone wrong by calling 0800 023 2023 (option 1 + option 2). We’ll do our best to put things right.

 

Engineer behaviour

You can contact us by eChat or by filling in this form:

  • if we’ve been working in your area and left a mess in the street that we should have cleared up, or we haven’t put things back as they were
  • about the behaviour of an Openreach employee or someone working on our behalf
  • if you want to report dangerous driving by one of our engineers or parking problems due to one of our vans (it would help if you have the vehicle’s registration number).
  • Damage

Highways authorities

How to report damaged Openreach equipment if you work for a highways authority.

  • Health and safety

Health, safety and wellbeing

Read about our approach to health and safety, including our accreditations and policies.