Report unsafe or damaged Openreach equipment

If you spot unsafe, damaged or vandalised Openreach equipment, please let us know. Safety is our priority, and reporting it helps us act quickly. 

• What you should report
• After you have made a report
• Identifying Openreach equipment
• To report graffiti or vandalised Openreach equipment
• To report unsafe or damaged Openreach equipment
• To report any damage to your property caused by Openreach
• To complain or make a claim
• What our damage teams cannot help with
• FAQs

After you have made a report

• We’ll review your report as soon as it comes in 
• An engineer will be attend the scene of the damage as soon as possible to make an assessment
• Damage that is deemed a hazard or a risk to public safety will be made safe and repaired as quickly as possible by an Openreach engineer
• Our engineers will work with local councils or emergency services to make the area safe 
• Less urgent damage will still be fixed but it may take a little longer as we priorise more urgent cases

If your broadband or phone service isn’t working because of the damage, please contact your service provider. They will raise a repair with us. 

To report graffiti or vandalised Openreach equipment 

• Click on the chat icon on the bottom right corner of the screen 
• Choose “Damage, Health & Safety” from the menu 
• Choose “Graffiti or vandalised Openreach equipment” from the menu 
• You will then be asked to fill in your (name, telephone and email) 
• Then you will be passed to a live agent to whom you can make the report 

To report unsafe or damaged Openreach equipment 

The quickest way to report unsafe or damaged openreach equipment is via our damage team, you can chat to them online during working hours and there is an dedicated number for reporting hazards out of hours.

• Click on the chat icon on the bottom right corner of the screen 
• Choose “Damage, Health & Safety” from the menu 
• Choose “Unsafe or damaged Openreach equipment” from the menu 
• You will then be asked to clarify if the damage is dangerous or not 
• For both “yes” or “no”, you will be asked to clarify and choose from these options: Cable damage; Cabinet damage; Pole damage; Loose/cracked manhole cover; Damaged/vandalised equipment 
• Then you will be asked to take a look at the identifying our equipment guide and check that it does belong to us 
• You will then be asked to fill in your (name, telephone, email) 
• Then you will be passed to a live agent to whom you can make the report and we’ll arrange to have it put right 
• If you feel the damage is a hazard and requires urgent attention, you can contact our damage team anytime by calling our dedicated damage helpline on 0800 023 2023 (choose option 1 then choose option 1 again).

To report any damage to your property caused by Openreach 

• Click on the chat icon on the bottom right corner of the screen 
• Choose “Damage, Health & Safety” from the menu 
• Choose the “Damage to my property” option from the menu 
• Choose the “Put something right” option 
• You will then be asked to fill in your (name, telephone and email) 
• You will then be passed to a live agent to whom you can make the report and we’ll arrange to have it put right 

Our damage teams cannot help if you: 

• Have a question about your broadband or telephone bill 
• Have a problem with your service, such as a fault or slow broadband speeds 
• Have a query about an engineer visit 
• Want to order phone or broadband, or upgrade to Full Fibre 

The Openreach damage team cannot help you with any of these problems nor can they transfer you to any teams who can. Please contact your broadband or telephone service provider for any assistance with these problems. 

Frequently asked questions