It's important that damaged, unsafe or vandalised equipment is reported so we can fix it as quickly as possible
and keep the network safe and running for everyone.
You can contact Openreach to report damage to our network or raise any health & safety problems, such as:
If you spot any unsafe, damaged or vandalised equipment which you think belongs to Openreach please check this guide to make sure it’s ours
Once you’re sure the equipment belongs to us, it would really help us if you use the What3Words App to tell us
exactly where the damaged equipment is so that our engineers can locate and make it safe as quickly as
possible. You can download the app from the app store on your mobile device, they're a third party and you
can access their privacy statement to understand how they use your data.
The quickest way to report any damaged, unsafe or vandalised Openreach equipment is to use our virtual
To get started with EiVA just click on the icon in the bottom right corner of the screen. Please include
the What3Words reference in the damage location field if you have it.
The Openreach damage team cannot help you with any of these problems nor can they transfer you to any
teams who can. Please contact your broadband or telephone service provider for any assistance with these