Report unsafe or damaged Openreach equipment

If you see unsafe, damaged or vandalised Openreach equipment, you can report it to us by starting a chat.

Make a report

To report unsafe or damaged equipment, click the chat icon below.

Chat available: Mon-Sun, 7am-7pm

If this is an emergency, or outside 7am-7pm, call 0800 023 2023.

Report damage

What you should report

You can use our form if you see any of the following:

Damaged underground or exposed cables

Loose cables or cables dangling from telephone poles

Green street cabinets that are damaged, vandalised or left open

Telephone poles that are leaning at odd angles or have fallen

Loose, cracked or missing manhole covers

Anything unsafe at a site where we're working

Not sure if it's ours? Check out the identifying our equipment guide.

After you have made a report

  • We'll review your report as soon as it comes in
  • An engineer will attend the scene of the damage as soon as possible to make an assessment
  • Damage that is deemed a hazard or a risk to public safety will be made safe and repaired as quickly as possible by an Openreach engineer
  • Our engineers will work with local councils or emergency services to make the area safe
  • Less urgent damage will still be fixed but it may take a little longer as we prioritise more urgent cases

If your broadband or phone service isn't working because of the damage, please contact your service provider. They will raise a repair with us.

Identifying Openreach equipment

First, take a look at our identifying our equipment guide and check that it's ours.

Once you're sure the equipment belongs to us, it would really help if you use the What3Words app to tell us exactly where the damaged equipment is so our engineers can locate and make it safe as quickly as possible, alternatively identify the nearest post code to the location. You can download the What3Words app from the app store on your mobile device - they're a third party and you can access their privacy statement to understand how they use your data.

Frequently asked questions

Related content