Firstly, please identify that the equipment does belong to us. Please check this guide to ensure the equipment is ours first. If it’s not ours, please get in touch with the owning utility provider and they’ll be able to help you.
How to contact us
Please fill in this form to tell us more and we'll aim to be in touch within five working days.
If the pole has been there for over 12 months:
This is outside the usual objection period. If you would like to arrange for the network relocation on a chargeable basis, please complete this form to tell us more and arrange a call back.
If the pole has been there for less than 12 months or there’s a notice saying that we’re planning to put up a pole:
If you want to object to the location of a pole we've recently erected or have seen a notice saying we're planning to put up a pole and want to object to the proposed location please fill out this form or alternatively write to:
The Pole Objections Team
6th Floor, Lancaster House
Old Hall Street
Please include the following information in your letter:
A picture of the information written on the pole or the notice saying we're planning to install a pole
The full location and postcode of the existing pole or where the new pole is going to be erected
The date when the existing pole was put in
Your full name and complete address including postcode
Your telephone/mobile number and email address if you have one
If you’re working on a Multiple Drop Wire Rearrangement or other similar large-scale schemes for local councils or housing associations, our step-by-step guide will tell you everything you need to know.