Michelle standing by the van and smiling

Altering network

If our equipment is in your way we can help

Identifying Openreach equipment

Firstly, please identify that the equipment does belong to us. Please check this guide to ensure the equipment is ours first. If it’s not ours, please get in touch with the owning utility provider and they’ll be able to help you.

We can:

  • move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction
  • route overhead cable underground
  • ensure network is correctly handled during demolition
  • survey and audit Openreach equipment affected by your project, protect them while you’re doing the work and reinstate them when you’re done
  • temporarily move overhead cables which are in the way of tree cutting or high vehicles
  • help with changing, moving and removing Openreach equipment to enable roadworks, bridge works and local regeneration
  • help with public transport infrastructure and additions and improvements to train, railway and cycle routes.

How to contact us

Please fill in this form to tell us more and we'll aim to be in touch within five working days.

Objecting to an Openreach pole

If the pole has been there for over 12 months:

This is outside the usual objection period. If you would like to arrange for the network relocation on a chargeable basis, please complete this form to tell us more and arrange a call back.

If the pole has been there for less than 12 months or there’s a notice saying that we’re planning to put up a pole:

If you want to object to the location of a pole we've recently erected or have seen a notice saying we're planning to put up a pole and want to object to the proposed location please fill out this form or alternatively write to:

The Pole Objections Team
6th Floor, Lancaster House
Old Hall Street
L3 9PY

Please include the following information in your letter:

  1. A picture of the information written on the pole or the notice saying we're planning to install a pole

  2. The full location and postcode of the existing pole or where the new pole is going to be erected

  3. The date when the existing pole was put in

  4. Your full name and complete address including postcode

  5. Your telephone/mobile number and email address if you have one


Getting your wayleaves

Working on private land

If you aren’t the landowner we may need a wayleave to install or maintain Openreach equipment.

Useful links and handbooks