The installation is free of cost. However, we require access to a relevant asbestos report for the communal stairwell if your building was constructed before the year 2000.
You are not locked in to any specific provider. The Openreach network is open access, giving you the freedom to choose from a variety of service providers.
No, all active services will remain in place throughout and after the installation process.
We strive to keep the installation discreet and hidden whenever possible. However, in certain cases, the cables may need to be visible due to safety regulations. Our modern and discreet cabling methods minimise the impact on communal areas.
The duration of the installation depends on factors such as the size of the building and the number of engineers involved.
Our engineers work diligently to minimise any damage. If our engineer is responsible for any damage within your building, we will cover the cost of restoring it to its original condition.
If your building was built before the year 2000, we require an asbestos report to comply with health and safety guidelines. The presence of asbestos does not prevent the installation; it allows us to design the installation accordingly, considering areas with known asbestos.
Please connect us with your managing agent, factor (Scotland), owners committee, freeholder, housing association, or landlord. We will engage in discussions on your behalf. In Scotland, if you own your property, you may have the authority to sign an individual wayleave for your apartment.
To order the service, you need to contact an internet service provider that offers full fibre packages. Please call the provider of your choice. Depending on the agreement you reach, there may be a connection charge between you and the internet service provider. Once you have agreed on a deal, your chosen provider will instruct Openreach to bring the fibre cable into your flat from the communal stairwell.