Having trouble?

Find out how we can help

Phone or broadband problems?

Can you get fibre broadband?

Check for fibre

New-build phone or broadband problems?

image of the engineer visit video

Got an Openreach engineer coming?

Find out what to expect and say thank you if they've done a good job.

When you can get fibre

Help and appointments

Developers

Safety First

Crimes and scams

Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network.
Find out more »
Damage, health and safety

How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.
Find out more »

We’re here to help

When to get in touch

Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us.

Report damage or safety problems

If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.

Broadband problems with new homes

Having trouble with broadband or phone in your new-build home? Here are some things you can try.