Having trouble with your phone or broadband?
Find out how we can help
Phone or broadband problems?
Can I get full fibre broadband?
Identifying and reporting scams
When you can get fibre
Safety First
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Crimes and scams
Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network.Find out more » -
Damage, health and safety
How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.Find out more » -
Extreme Weather
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Openreach, the UK’s largest phone and broadband network, is busy preparing for extreme winter weather and has some useful advice for homes and businesses across the East of England.Find out more »
We’re here to help
When to get in touch
Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us.
Report damage or safety problems
If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.
Broadband problems with new homes
Having trouble with broadband or phone in your new-build home? Here are some things you can try.
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