Having trouble?

Find out how we can help

Phone or broadband problems?

Read phone and broadband guide

Can you get fibre broadband?

Check my fibre availability

Identifying and reporting scams

Help with spotting scams

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  • Help and support

Covid-19 putting safety first

COVID-19 poses a bunch of challenges for the UK – and we want to play our part in limiting the impact on society, the economy and our employees. Click below to read more.

Read more 

When you can get fibre

Help and appointments

Developers

Safety First

  • Crimes and scams

    Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network.
    Find out more »

  • Damage, health and safety

    How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.
    Find out more »

We’re here to help

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When to get in touch

Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us. 

Find out when to get in touch

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Report damage or safety problems

If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.

Report damage or a safety concern

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Broadband problems with new homes

Having trouble with broadband or phone in your new-build home? Here are some things you can try. 

Fix broadband problems in my new home