Having trouble with your phone or broadband?

Find out how we can help

Phone or broadband problems?

Read our phone and broadband help guide

Can I get full fibre broadband?

Check my fibre availability

Identifying and reporting scams

Help with spotting scams

When you can get fibre

Help & Appointments

Developers

Safety First

  • Crimes and scams

    Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network.
    Find out more »

  • Damage, health and safety

    How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.
    Find out more »

  • Coronavirus

    Coronavirus poses a bunch of challenges for the UK – and we want to play our part in limiting the impact on society, the economy and our employees. The information here is reviewed regularly based on UK Government advice.
    Find out more »

We’re here to help

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When to get in touch

Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us. 

Find out when to get in touch

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Report damage or safety problems

If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.

Report damage or a safety concern

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Broadband problems with new homes

Having trouble with broadband or phone in your new-build home? Here are some things you can try. 

Fix broadband problems in my new home