Having trouble?

Find out how we can help

Phone or broadband problems?

Can you get fibre broadband?

Check for fibre

Trouble with broadband or phone in new-build homes?

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Got an Openreach engineer coming?

If you have an Openreach engineer coming to your home, find out what you can expect.

When you can get fibre

Help and appointments

Developers

Safety First

Crimes and scams

Openreach takes scams, damage and crimes seriously. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network.
Find out more »
Damage, health and safety

How to tell us if you see any problems with the Openreach network that could be dangerous to the general public, like damaged cables or telephone poles.
Find out more »

Related Articles

We’re stocking up for winter to keep the UK connected
- Weather
- Damage
- News
24 Dec 2018

We’re stocking up on supplies and investing in our network to keep all Openreach customers connected this winter – whatever the weather has in store.
Our emergency response team is on standby in the Isles of Scilly
- Weather
- South West
- Damage
- News
20 Dec 2018

Openreach is working on the Isles of Scilly to make sure they stay connected to the mainland, and to try to stop any problems with communications services.
Openreach is recruiting another 3,000 new trainee engineers
- Recruitment
- News
28 Jan 2019

Openreach is hiring 3,000 new trainee engineers – our biggest recruitment effort ever. They'll help us keep driving the UK’s digital revolution.

We’re here to help

Need to complain?

Broadband not working? Please contact the company that sends you your bill. Unhappy with Openreach work? Contact us.

Report damage or safety problems

If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know.

Broadband problems with new homes

Having trouble with broadband or phone in your new-build home? Here are some things you can try.