How we use your data

To learn more about how Openreach processes your personal data, please visit our privacy policy here.

Got a question about how we use your information?

You can get in touch with our data protection officer by completing this online form and select “I want to contact the DPO” as part of your submission or by writing to them at the address below.

If you’d like any more details, or you have comments or questions about our privacy policy, write to us at complaint.review.legal.support@bt.com or post at:

Data Protection Officer
Level 16
BT One Braham
1 Braham Street
London
E1 8EE

Frequently asked questions

How do I update my marketing preferences or unsubscribe (e.g. if I already have Full Fibre, I’ve moved or I no longer wish to receive marketing)?

If you would like to make any changes to your marketing preferences at any time, you will need to click the link “Marketing preferences” found at the bottom of our emails. This link will take you to your Preference Centre where you can opt-in or opt-out of each type and mode of marketing communications from Openreach.
I’ve moved and I’m no longer interested in hearing about Full Fibre to that property. Can I update my preferences to a different property?

If you have moved and want to get updates for a new property, you will need to go here and register your interest in the new property.