Openreach Media Relations

Our press office handles enquiries from accredited media organisations only. We don't have access to customer details or systems and can't assist with service queries.  

If you're experiencing an issue with your phone or broadband, please contact your provider directly. They have a complete view of your service and can resolve issues fastest. 

For more information on contacting Openreach, including broadband upgrade enquiries and reporting network damage, click here. 

If you are a journalist you can contact us between 7am and 9pm, seven days a week at press@openreach.co.uk . We'll respond to your query as soon as possible.