Openreach Media Relations

Our press office handles requests from accredited journalists and media organisations. We don't have access to customer details or systems so we can't assist with individual customer enquiries.

If you're not a journalist, but you're experiencing an issue with your phone or broadband service, please speak to your service provider (the company you pay your bill to) as that'll be the fastest way to get it resolved. We can help more directly in some circumstances - for example if you want to know when we're upgrading your area or you want to report damage to our network - and there's more information about how to contact us.

If you're a journalist, you can contact the press office seven days a week via press@openreach.co.uk or 0800 022 3569