What will happen during my Openreach repair visit

Help for business owners

If you're a business owner or tenant, you might need help with your broadband, phone line, or engineer visits. While Openreach builds and maintains the network, you'll need to contact your service provider directly for most issues.

Help with Ethernet services for businesses

Get help with common business services, or browse all support options below.

Get Ethernet help

Help with broadband and telephone

Problems with your connection, speeds, or phone line?

Get broadband and phone line help

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Help with engineer visits and appointments

Need to book, reschedule, or prepare for an engineer visit?

Get help with engineer visits

Help with Openreach equipment

Questions about Openreach equipment?

Get equipment help

Help with Full Fibre for business premises

Want to know about upgrading to full fibre or when it's available at your business premises?

Get Full Fibre help

Other support and information for businesses

I want to complain