/butterfly/Help-for-homeowners-and-tenants-1-1.jpg "A homeowner smiling as she answers the door to an Openreach engineer")
Help for Homeowners and Tenants
If you're a homeowner or tenant, you might need help with your broadband, phone line, or engineer visits. While Openreach builds and maintains the network, you'll need to contact your service provider directly for most issues.
What should I do now?
Contact your service provider. They manage your order or repair and can:
- Check the status of your appointment and find out what happens next
- Rebook if necessary
- Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything
/butterfly/Openreach-engineer-installing-broadband4-3.jpg "Openreach engineer installing broadband equipment at a socket in a customer's home")
/photography/people/stock-photography/Ozone_Consumer_Oriental_Female_onLaptop_764x528.jpg "Woman using a laptop at home, representing Full Fibre broadband availability and installation")
/photography/people/openreach-staff/engineers/engineer-working-on-pole-764x528.jpg "Openreach engineer on a ladder carrying out maintenance on a telephone pole")
/photography/people/openreach-staff/engineers/engineer-out-of-van-764x528.jpg "Smiling Openreach engineer in hi-vis vest and hard hat standing in front of an Openreach network van")