What will happen during my Openreach repair visit

Help for Homeowners and Tenants

If you're a homeowner or tenant, you might need help with your broadband, phone line, or engineer visits. While Openreach builds and maintains the network, you'll need to contact your service provider directly for most issues.

Help with broadband and telephone

Problems with your connection, speeds, or phone line?

Get broadband and phone line help

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Help with engineer visits and appointments

Need to book, reschedule, or prepare for an engineer visit?

Get engineer visit help

Help with Full Fibre installation and availability

Want to know about upgrading to Full Fibre or when it's available at your home?

Get Full Fibre help

Openreach engineer with equipment outside a property

Help with Openreach equipment

Questions about Openreach equipment?

Report a problem with Openreach equipment near your home. This includes damaged poles or cabinets, objects blocking equipment, or requests to move equipment on your property.

Get equipment help

Other support and information

Support for vulnerable customers

I want to complain