Help with engineer visits and appointments for homeowners and tenants

If you need help with an Openreach engineer visit or appointment, you’ll usually need to contact your service provider first. They book and manage appointments and work with Openreach on your behalf.

Full Fibre Installation - what to expect on the day

Let us walk you through the entire process from order to activation.

Watch our video to see what to expect on the day of your Full Fibre installation - from what our engineer will do to connect you, to what you can do to get ready for the visit.

We complete over 2,000 installations every day, it's what we do!

What do you need help with?

What will happen during my installation for Full Fibre

What will happen during my repair visit

I want to cancel my engineer visit

I want to reschedule my engineer visit

I missed my Openreach appointment

My engineer did not show up

The engineer failed to fix my problem

I want to complain about my engineer visit

Praise an engineer

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything