/butterfly/Help-with-engineer-visits-1-1.jpg "Openreach engineer visit appointment")
Help with engineer visits and appointments for homeowners and tenants
If you need help with an Openreach engineer visit or appointment, you'll usually need to contact your service provider first. They book and manage appointments and work with Openreach on your behalf.
What do you need help with?
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What should I do now?
Contact your service provider. They manage your order or repair and can:
- Check the status of your appointment and find out what happens next
- Rebook if necessary
- Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything