I missed my Openreach appointment
What should you do if you missed your Openreach appointment?
We know things don’t always go to plan. If you couldn’t be at home for your scheduled engineer visit, don’t worry – we want to help you get things back on track quickly and easily.
A missed appointment might be due to:
- You weren’t at the property when the engineer arrived
- Access to the property was restricted or unavailable
- The appointment date or time was no longer suitable
- A misunderstanding about the appointment details
What happens next?
In most cases, you’ll hear from Openreach via SMS or email to help you reschedule at a time that works for you.
Otherwise, your Service Provider may go ahead and arrange a new appointment with Openreach on your behalf.
Haven't heard anything yet?
If it’s been a few days and you haven’t received an update, here’s what to do:
- Check your contact details with your Service Provider to make sure they’re up to date.
- Reach out to your Service Provider directly - they’ll be able to help you reschedule quickly.
Most providers offer easy ways to manage appointments:
- Through their website or app
- By calling their customer service team
What should I do now?
Contact your service provider. They manage your order or repair and can:
- Check the status of your appointment and find out what happens next
- Rebook if necessary
- Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything
Not sure who your Service Provider is?
You’ll find their details on your bill or in your account confirmation emails.
Frequently asked questions
© Openreach Limited 2024
© Openreach Limited 2025
© Openreach Limited 2025
© Openreach Limited 2025