Moving to a new home is exciting, but there's a lot to organise. Whether you're buying a new build or moving into an existing property, sorting your broadband early will help you settle in faster and get online from day one.
Your new property may be Powered by the Openreach network, giving you access to the biggest choice of broadband providers and the most trusted high-quality service in the UK.
Start planning early. As soon as you know your completion date, think about your telephone and broadband provider – you will either need to order a new service or take over an existing line.
New build properties typically come enabled with Full Fibre (FTTP) technology, giving you access to gigabit-capable broadband from day one. You’ll need to place an order with your chosen provider.
What to expect: Your home will have an ONT (Optical Network Terminal) installed, usually in a service cupboard or under the stairs. This small device converts the fibre signal for your router.
Existing properties may have Full Fibre (FTTP) or Fibre to the Cabinet (FTTC) connectivity, depending on what's been built in your area.
Use our checker to see what's available at your new address, you’ll find a link to this at the bottom of the page. If Full Fibre isn't available yet, you can register for updates, and we'll let you know when it arrives.
Contact your service provider. They manage your order or repair and can:
If you're under contract, contact your current broadband provider to discuss moving your service to your new home. Ask about fees, upgrade options, and what to expect if you're moving between different broadband technologies - particularly if you're moving from a Full Fibre area to a Fibre to the Cabinet area, or vice versa, as this may affect your speeds and setup.
If you're out of contract, you're free to choose any provider at your new address - a great opportunity to upgrade.
The Openreach network gives you the biggest choice of providers in the UK. Compare speeds, features and costs to find what works for you.
For Full Fibre: View FTTP provider list
Switching from another network? Some providers offer contract buyouts to help with your transition.
When to order: Most providers need the connection to be ready before accepting orders. Check with your chosen provider about timing.
Moving to Full Fibre (FTTP)
Moving to Fibre to the Cabinet (FTTC)
Openreach is upgrading the UK to digital phone lines by January 2027. Your phone service will run through your broadband connection instead of the old copper network.
Check your telephone equipment is compatible with VoIP technology - some older handsets might not work. Your provider can help with alternatives.
Moving home is the perfect time to plan your smart home setup. Whether it's voice assistants, smart thermostats, security cameras or lighting, the Openreach network supports all your WiFi-dependent technology.
Full Fibre is the UK's most reliable broadband technology, but if you experience problems, contact your broadband provider first. They'll investigate and arrange repairs through us.
Get all this information in one handy place with our moving home leaflet. Perfect for keeping track of what you need to do and when.
See what's available at your new address and choose a provider that suits you. If Full Fibre isn't available yet, you can register for updates.