A couple smiling together in their new home, representing homeowners getting broadband set up when moving house

Moving Home? Make broadband a priority

Moving to a new home is exciting, but there's a lot to organise. Whether you're buying a new build or moving into an existing property, sorting your broadband early will help you settle in faster and get online from day one.

Your new property may be Powered by the Openreach network, giving you access to the biggest choice of broadband providers and the most trusted high-quality service in the UK.

Start planning early. As soon as you know your completion date, think about your telephone and broadband provider – you will either need to order a new service or take over an existing line.

What type of home are you moving into?

Couple moving into an existing home, representing broadband setup for existing properties

New Build Homes

New build properties typically come enabled with Full Fibre (FTTP) technology, giving you access to gigabit-capable broadband from day one. You'll need to place an order with your chosen provider.

What to expect: Your home will have an ONT (Optical Network Terminal) installed, usually in a service cupboard or under the stairs. This small device converts the fibre signal for your router.

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A couple with boxes in an existing home, representing homeowners setting up broadband in an existing property

Existing Homes

Existing properties may have Full Fibre (FTTP) or Fibre to the Cabinet (FTTC) connectivity, depending on what's been built in your area.

Use our checker to see what's available at your new address, you'll find a link to this at the bottom of the page. If Full Fibre isn't available yet, you can register for updates, and we'll let you know when it arrives.

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Your moving home checklist

1. Check your current contract

If you're under contract, contact your current broadband provider to discuss moving your service to your new home. Ask about fees, upgrade options, and what to expect if you're moving between different broadband technologies - particularly if you're moving from a Full Fibre area to a Fibre to the Cabinet area, or vice versa, as this may affect your speeds and setup.

If you're out of contract, you're free to choose any provider at your new address - a great opportunity to upgrade.

2. Choose your provider

The Openreach network gives you the biggest choice of providers in the UK. Compare speeds, features and costs to find what works for you.

For Full Fibre: View FTTP provider list

Switching from another network? Some providers offer contract buyouts to help with your transition.

When to order: Most providers need the connection to be ready before accepting orders. Check with your chosen provider about timing.

Openreach ONT device installed in a home

3. Understand your setup

Moving to Full Fibre (FTTP)

New builds have an ONT (Optical Network Terminal) pre-installed
Existing properties: Your provider will check if you're taking over a service or ordering new
Once ready, plug your router into the ONT - usually no engineer needed

Moving to Fibre to the Cabinet (FTTC)

Your provider will arrange installation and send equipment
Learn about the difference between FTTP and FTTC

Important things to know

Digital phone lines

Openreach is upgrading the UK to digital phone lines by January 2027. Your phone service will run through your broadband connection instead of the old copper network.

Check your telephone equipment is compatible with VoIP technology - some older handsets might not work. Your provider can help with alternatives.

Learn more

Smart home ready

Moving home is the perfect time to plan your smart home setup. Whether it's voice assistants, smart thermostats, security cameras or lighting, the Openreach network supports all your WiFi-dependent technology.

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If something goes wrong

Full Fibre is the UK's most reliable broadband technology, but if you experience problems, contact your broadband provider first. They'll investigate and arrange repairs through us.

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A young woman relaxing and listening to music at home, representing the benefits of reliable broadband after moving house

Download your moving home checklist

A simple checklist to help you keep track of what you need to do when moving home - including getting your broadband set up at your new address.

Download

Check your new address

See what's available at your new address and choose a provider that suits you. If Full Fibre isn't available yet, you can register for updates.

Fibre checker

Frequently asked questions

Can I contact Openreach directly about moving house?

You will need to speak to your provider, as they manage your account and service. They will work with us to make sure everything is as easy as possible for you.
Will I need an engineer visit at my new home?

That depends on what broadband setup is already in place. If your new home is already connected, you may not need an engineer visit. If installation work is required, your broadband provider will arrange this as part of your move.
How long does it take to get broadband set up when moving home?

Timescales vary depending on the type of broadband available and whether any work is needed at your new address. Your provider will confirm when your broadband is expected to be ready once you've placed your order.
What if I want to upgrade to Full Fibre at my new home?

Moving home can be a good time to upgrade. If Full Fibre is available at your new address, your provider can let you know your options. You can also check availability and register for updates if it's not available yet.
What if my new property has no line installed?

If there's no existing line or connection at your new home, installation work may be needed before your broadband can be set up. Your provider will check what's required and arrange any necessary work.
Who can I order broadband from?

The Openreach network has the biggest choice of communication providers in the UK. This means you can order from any provider on our network who sells in your area. Check out our FTTP providers page.