Help for landlords

If you're a landlord, you might need help with connectivity, phone lines, or Full Fibre in your rental properties. While Openreach builds and maintains the network, your tenants will need to contact their service provider directly for most issues.

Help with rental properties

Questions about connections in your rental properties?

Get connection help

Help with Ethernet services for businesses

Get help with common business services, or browse all support options below.

Get Ethernet help

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Help with engineer visits at my property

Engineer access needed for your properties?

Get engineer visit help

Help with Openreach equipment

Questions about Openreach equipment in your rental properties?

Get equipment help

Help with Full Fibre

Want to know about upgrading properties to Full Fibre or when it's available?

Get Full Fibre help

Other support and information for Landlords

I have questions about Digital Phone Lines

I want to complain