Help for developers and utilities

If you're a developer or utility company, you might need help with infrastructure planning, phone lines, or Full Fibre for your projects. While Openreach builds and maintains the network, you may need to coordinate with service providers or contact us directly for development enquiries.

Help for developers and site owners

Support for connectivity across new developments and infrastructure projects.

Get help for developers

Guidance for utilities, highways and local authorities

Get help

Help with Ethernet services for businesses

Get help with Ethernet

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Help with Openreach equipment

Questions about infrastructure, cabinets, or network equipment for developments?

Report issues with Openreach network equipment on development sites, including damaged infrastructure, blocked access to equipment, or requests to move equipment during works.

Get equipment help

Openreach engineer installing outdoor unit

Help with Full Fibre availability and installation

Planning Full Fibre for new developments or need to know about rollout in your area?

Get Full Fibre help