Utilities, highway and local authorities: Content and services
Openreach offers a range of services and guidance to help utilities, highway authorities, and local authorities. Whether you’re planning roadworks, construction, or infrastructure upgrades, we’re here to support you with safe, efficient solutions.
Network removal and relocation services
If you encounter Openreach equipment during your work, we can help move or remove it safely and professionally.
You might need to remove or relocate:
- Poles and cabinets from public or private land
- Drop-wires and brackets that interfere with building work
- Lead-in cables and cleats during construction projects
- Master sockets and fixings for property modifications
- External equipment such as eyebolts and mounting hardware
How it works:
1. Contact us first: Submit a network removal form before starting work
2. Assessment: We’ll evaluate what’s needed
3. Agreement: We’ll agree the best approach for your specific project
4. Removal: Our engineers remove equipment safely during your work period
5. Reinstallation: We’ll reinstall equipment after your project is complete
Safety and damage reporting
If you spot damaged or faulty Openreach equipment, please report it so we can act quickly to keep people safe and services running.
What to report immediately:
- Damaged infrastructure that could affect public safety
- Faulty equipment discovered during routine inspections
- Network disruption caused by external factors
- Safety hazards involving telecommunications equipment
- Vandalism or theft of network components
How to report:
Contact us through our damage and safety reporting system for immediate assistance and professional response.
What should I do now?
Contact your service provider. They manage your order or repair and can:
- Check the status of your appointment and find out what happens next
- Rebook if necessary
- Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything
Network location services
Planning support: Before starting any development, street works, or roadworks, it’s essential to check for Openreach network presence in the area.
Location services we provide:
- Click before you dig: Online system for checking network presence
- Maps by email: Detailed network location information sent directly
- Site surveys: Professional assessment of network infrastructure
- Equipment identification: Clear marking of network components
- Safety clearances: Guidance on safe working distances
Access our network location services to register and request detailed mapping information.
Building and development support
Major works coordination: We provide specialised content for organisations carrying out significant infrastructure projects.
We support with:
Pre-planning guidance for major development projects
Network impact assessments for large-scale works
Collaboration frameworks for multi-organisation projects
Timeline coordination to minimise disruption to service
Alternative routing options where network changes are needed
Need support with network matters? Contact us through our network removal request system or visit our building and development page for comprehensive guidance
Frequently asked questions
© Openreach Limited 2024
© Openreach Limited 2025
© Openreach Limited 2025
© Openreach Limited 2025