Awards
Openreach at its best
Our goal is to build the best broadband future and we're achieving this by focusing on three core pillars: delivering great customer service, building our Full Fibre network quickly, and upgrading our customers brilliantly.
We do this safely, inclusively, efficiently and sustainably whilst ensuring we create a great place to work for all our people. Our entire strategy is wrapped up with our company purpose - 'We build the connections that matter' - so everything we do is driven by this goal.
In doing so, we are not too shy to admit we have won some awards whilst building Full Fibre across the UK to keep everyone connected.
Building our Full Fibre network
Winner of the Innovation Excellence, Sustainable Methods, Streetworks Organisation
Streetworks Awards 2025
Not one, not two, but three fantastic wins at the Streetworks Awards held at the House of Commons – the Innovation Excellence and Sustainable Methods awards for our Direct-in-Ground (DiG) estate streamlined fibre delivery, as well as the Streetworks Organisation of the Year.
Winner of the Access Innovation Award
Connected Britain Awards 2025
Proud to take home the Access Innovation Award for work to bring full fibre to Baltasound on the Isle of Unst, Shetland.
Winner of the ‘Technology Refresh Project of the Year’ and ‘Sustainable Innovation of the Year
UK IT Industry Awards 2024
Openreach’s network planning and survey programme, ORION, emerged winner for driving agility and quality to our network builds contributing towards our ambition to meet 25m builds by 2026.
Full fibre network planning and survey required automation in the entire chain of Mobile Planning, Network Redesign, Automated Costing integration along with ability to work Offline and achieving the work in a device agnostic manner.
ORION programme helped achieving these key aspects, which led the programme winning ‘Technology Refresh Project of the Year’ and ‘Sustainable Innovation of the Year.
Winner of the Most Successful Environmental Project
Digital Technology Leaders Awards 2024
Openreach’s network planning and survey programme, ORION, emerged winner for driving agility and quality to our network builds with sustainability objectives at the core.
Overall Winner at the Digital Transformation Awards
The Digital Transformation Award 2024
Openreach’s network planning and survey programme, ORION, emerged winner for driving agility and quality to our network builds with digital transformation with sustainability objectives at the core.
Additionally, Openreach also emerged as winners as ‘Best Sustainability Digital Transformation’ for project ORION , ‘Best Customer Experience’ for MyNetwork App (network defect management and infra issues reporting) and ‘Best use of Technology’ for the project Halo (SecOps and knowledge management).
Winner of the FTTH Operator Award 2023
FTTH Council Europe’s Annual Conference
The FTTH Council Europe has named Openreach as the winner of their 'FTTH Operator Award' at their annual conference. The award recognises our significant contribution to the development and roll-out of FTTP in Europe, providing faster internet speeds, improved reliability, and a connection to future-proof technology for decades to come.
Winner of the Gold Award for the sixth year running
City of London Considerate Contractor Scheme Awards 2023
The scheme challenges contractors to strive for the best standards in the industry, awarding those that consistently perform to the highest levels with an industry respected Gold Award.
When working in places where there's traffic congestion and limited foot-space, our Streetworks team work closely with the City of London to make sure we work quickly and safely. We work hard to limit the impact on pedestrians and road users, and we're proud to be recognised for our consistently quality and conduct in this area.
Read about the City of London Considerate Contractor Scheme Awards
Delivering great service
Winner of the Gold award in the Customer Experience in the Crisis category
European Customer Experience Awards 2022
During the pandemic our mission was to keep customers and our people safe and keep the UK connected and open for business. Working with our Communication Provider customers we rapidly developed and implemented new processes. From a ‘priority staircase’ to prioritise customers in the most need, to 'Covid risk' questions to protect our people and customers, innovations to keep customers informed about our covid working processes and enable self-help to reduce unnecessary visits and changing processes to complete as much work as possible outside of customer homes.
Winner of the Large Fleet Company Driver Safety and the Road Risk Manager of the Year Award
Global Fleet Champion Awards 2021
There’s nothing more important than safety, especially on the road. That’s why we’re proud that Openreach has been honoured at the prestigious annual Global Fleet Champion Awards, landing both the Large Fleet Company Driver Safety Award and the Road Risk Manager of the Year Award.
The judging panel, made up of academic and industry experts in occupational road risk, recognised our exceptional dedication to best practice in safe and healthy fleet mobility. Our priority is always to ensure the safety of our drivers, other road users, and members of the public while we’re keeping the UK connected.
Upgrading our customers brilliantly
Best Data & AI Team in Europe
Data iQ Awards 2025
Our Data and Insights team took home the Best Data and AI team in Europe Award for transforming how we collect data in just two years. This brilliant team of analysts, scientists, strategists, engineers, architects and industry professionals working across multiple global sites is driving smarter decisions, reducing complexity, and delivering impact worth hundreds of millions of pounds for Openreach.
Winner of the President’s and Judges’ Choice
NiCE 2025 International CX Excellence Awards
Celebrating organizations recognized for their bold vision, pioneering innovation and outstanding outcomes, selected by NiCE leadership and an expert judging panel of judges for setting new standards in customer experience.
Read more about the NiCE 2025 International CX Excellence Awards
Winner of the Best Use of Insight
Institute of Customer Service Awards 2023
At the ICS awards, we won ‘Best use of Insight’ for the Voice of the Customer framework and we were finalists for ‘Best use of Technology’ for our Contact Engine programme. The Voice of the Customer framework helps us put customers at the heart of our customer experience improvements. We try to quickly fix problems, while also coming up with ways to solve bigger issues in the supply chain. Our main aim is to reduce customer effort and improve the overall customer experience for both broadband service providers and end users.
Winner of the Best Overall DevOps Project in the Communication sector
UK IT Industry Awards 2021
At Openreach, we’re always working hard to make sure we offer amazing service, so we’re delighted that our MyServices partner app has been recognised by The UK IT Industry Awards 2021. The app, which enables our partners’ and communication providers’ engineers to work on behalf of Openreach, won the prize for Best Overall DevOps Projects in the Communication Sector. By allowing access to the same apps and IP capabilities as our own engineers, MyServices allows those engineers to run tests and close jobs to the gold standard of our in house teams.
Read about the UK IT Industry Awards
Creating a safe environment for our people
Top 100 Change Leaders 2025 by We Make Change and Blue Earth Summit
We Make Change – Top 100 Leaders
Our Head of Sustainability, Abby Chicken, has been named one of the Top 100 Change Leaders 2025 by We Make Change and Blue Earth Summit. Abby’s passion and impact in driving sustainability across Openreach is truly commendable.
Winner of the Diversity, Equity & Inclusion Champion Award
ISPA 2025 Awards
At the 27th annual ISPA UK Awards in London, we proudly took home the Diversity, Equity & Inclusion Champion Award for our work tackling sexual harassment in the workplace. Our Sustainability team was also Highly Commended in the Sustainability Champion category.
Winner in the Information & Communication Industry Sector, Fleet Safety, and Best New Entry categories
Royal Society for the Prevention of Accidents (RoSPA) Awards 2023
Safety has always been and will continue to be a number one priority for us at Openreach and winning these prestigious RoSPA awards is recognition of that. We won three awards, including the Information & Communication Industry Sector Award, Fleet Safety, and Best New Entry. The awards recognise our health and safety management programs such as the Everyone Home Safe and Well strategy, Hearts and Minds safety culture training, Life Saving Rules, and our road risk management system.
Creating a great place to work
Winner of the Women in Tech Award
The Institute of Telecommunications Professionals (ITP) Telecoms Awards 2025
Emma Naughton, Senior Manager, took home the Women in Tech award. Emma’s journey from being a PGA Golf Professional to joining Openreach as an Apprentice Engineer is nothing short of inspiring. Her leadership and innovation continue to shape the future of telecoms.
Winner of the Inclusive PPE Award
Professional Clothing Industry Association Worldwide (PCIAW) Awards 2025
In partnership with Arco and Gore-Tex, we developed a new inclusive work jacket designed specifically for female engineers - delivering the same performance, safety, and professional appearance as the male version worn by our workforce in the field today!
Achieved a Bronze standard award
Employers Network for Equality & Inclusion (ENEI)
We undertook a benchmarking exercise with the ENEI to see how Openreach measured up, achieving a Talent, Inclusion and Diversity Evaluation (TIDE) Bronze Standard Award. This award reflects the strides we've taken in activating our employee networks, hosting successful events both internally and externally, and making sure that inclusivity is a significant part of our strategy. While we acknowledge that there is still work to be done in this area, this award serves as strong evidence that we are doing the right thing to ensure we’re open to everyone.
Listed as the UK’s 25 Best Companies to work for in 2021 and Winner of the Special Award for Learning and Development
Best Companies Awards 2021
We're proud to be one of the UK's top 25 companies for the second year running, moving up three places and marked as outstanding.
We also won the Special Award for Learning and Development for our Openstreet training centres and finding innovative ways to continue delivering training throughout the Coronavirus pandemic.
Winner of the Best Business Transformation Initiative and Best Large Organisation award
Business Culture Awards 2021
The Fibre Network and Delivery team had an incredible night, winning the awards for ‘Best Business Transformation Initiative’ and ‘Best Large Organisation (over 5,000 people)’. In particular, the judges recognised the adoption of a bottom-up approach that encouraged a culture of ownership at every level, resulting in rocketing engagement scores and huge improvements in empowerment and trust.
To top it all off, the team finished the night by beating off strong competition from leading global brands, and was crowned ‘Overall Winner’ of the Business Culture Awards 2021.
Read about the Business Culture Awards
Winner of Innovation in Learning Provision
Scottish Apprenticeships Awards 2021
Openreach Learning and Development made the most of technology to help Engineering Modern Apprentices stay connected during the pandemic. When face-to-face learning was halted due to Coronavirus we quickly adapted our digital learning approach to enable apprentices from across the country to progress and achieve remotely.
Five colleagues recognised for outstanding work
Institute of Telecommunications Professionals' Awards 2021
The Institute of Telecommunications Professionals’ Awards proved a huge success for Openreach, with five of our colleagues being recognised for outstanding work in their fields.
Three members of the Fibre and Network Delivery (FND) team were honoured, with Andrea Cavner winning in the Women in Telecoms category, Sarah Martinez Williams winning Outstanding Contribution to an Individual’s Development, and Alistair Viner winning Engineer of the Year.
On top of that, Ritika Mital and Huw Jones, both from the Service Delivery (SD) team, were also rewarded, winning the Christopher Mills Award and Mentor of the Year respectively.
Read about the Institute of Telecommunications Professionals' Awards
© Openreach Limited 2024
© Openreach Limited 2026
© Openreach Limited 2026
© Openreach Limited 2026