Engineer out of van

Other support and information

This page provides other support and information for homeowners and tenants, including data use, scams, extreme weather, and complaints.

For broadband or phone service issues, contact your service provider first. Only they can arrange checks or repairs with Openreach.

What do you need help with?

I want to learn about how my data is being used

I want to report a crime or a scam

Extreme weather and your broadband or phone service

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything