Broadband in new-build homes
Having trouble with fibre broadband in your new-build home?
Here are some things you can to do get up and running.
If the property developer is still on site
It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. They can also contact us to help them fix the issue.
If you’ve ordered broadband from a provider and you’re having problems
Get in touch with them – unfortunately we can’t help you with this. They’ll run tests to find the problem, and get in touch with us if they need to.
If you haven’t been able to order broadband
If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. We’ll do what we can to help.