It’s worth checking with them that they’ve finished installing the Openreach equipment, and that nothing’s missing or damaged. They can also contact us to help them fix the issue.
Get in touch with them – unfortunately we can’t help you with this. They’ll run tests to find the problem, and get in touch with us if they need to.
If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. We’ll do what we can to help.