Openreach engineer with equipment outside a property

Help with broadband and telephone for homeowners and tenants

If you’re having problems with your broadband or phone line, you’ll need to contact your service provider first. They manage your account and are the only ones who can arrange checks or repairs with Openreach.

What do you need help with?

My service has stopped working or is intermittent

My broadband is slow

I’m moving home and need help with my broadband and phone service

I have a question about switching provider

I have questions about Digital Phonelines