Moving home? Let’s keep you connected
We know moving house can be a busy time, so we want to make it as easy as possible for you to stay connected by getting your broadband and phone service up and running as soon as you arrive. While Openreach doesn’t manage customer accounts directly, we work behind the scenes with your provider to make sure everything is transferred smoothly.
What to do if you’re moving house
To avoid delays in getting your broadband up and running, get in touch with your provider as early as possible. They’ll help you to:
- Record your moving date and new address
- Check what services are available at your new home
- Arrange the transfer or installation with us at Openreach and let you know if an engineer needs to visit
Your provider will keep you updated right through to your move-in day.
How long does it take?
Timing can vary depending on:
- The type of service you have now (Standard, Fibre, or Full Fibre)
- What’s already in place at your new property
- Whether an engineer needs to carry out any additional work before we can connect you
Your provider will confirm exact timings with you, so you’ll know when to expect your service to be ready.
What if Full Fibre isn’t available yet?
If your new home doesn’t yet have Full Fibre, your provider will talk you through the best options. You can also check availability yourself using our Full Fibre checker.
What should I do now?
Contact your service provider. They manage your order or repair and can:
- Check the status of your appointment and find out what happens next
- Rebook if necessary
- Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything
Frequently asked questions
© Openreach Limited 2024
© Openreach Limited 2025
© Openreach Limited 2025
© Openreach Limited 2025