Openreach equipment including street cabinet and network infrastructure

Help with Openreach equipment

Have questions about Openreach equipment in your area? Whether you've spotted damaged infrastructure, want to request equipment removal, or have questions about our street cabinets, we're here to help. Openreach owns and maintains the physical network infrastructure that connects homes and businesses across the UK.

What do you need help with?

I want to report unsafe, damaged or vandalised Openreach equipment in my area

I want to object to, move or remove Openreach equipment in my area

I have a question about your cabinet art policy

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything