Report damage to property caused by Openreach 

If Openreach has caused damage to your home or land while installing or working on equipment, use the form below to report it so we can arrange to put it right.

To report any damage to your property caused by Openreach

• Click on the chat icon on the bottom right corner of the screen 
• Choose “Damage, Health & Safety” from the menu 
• Choose the “Damage to my property” option from the menu 
• Choose the “Put something right” option 
• You will then be asked to fill in your (name, telephone and email) 
• You will then be passed to a live agent to whom you can make the report and we’ll arrange to have it put right

Our damage teams cannot help if you:

• Have a question about your broadband or telephone bill 
• Have a problem with your service, such as a fault or slow broadband speeds 
• Have a query about an engineer visit 
• Want to order phone or broadband, or upgrade to Full Fibre 

The Openreach damage team cannot help you with any of these problems nor can they transfer you to any teams who can. Please contact your broadband or telephone service provider for any assistance with these problems.

Frequently asked questions

Related content

• Report Unsafe or Damaged Openreach Equipment – Safety Reports
• Report Graffiti or Vandalism on Openreach Equipment