Ozone Engineer taking out barricade

Help with engineer visits and appointments

If you need help with an Openreach engineer visit or appointment for your business premises, you will usually need to contact your service provider first. They book and manage appointments and work with Openreach on your behalf.

What do you need help with?

What will happen during my installation for Full Fibre

What will happen during my repair visit

I want to cancel my engineer visit

I want to reschedule my engineer visit

I missed my Openreach appointment

My engineer did not show up

The engineer failed to fix my problem

I want to complain about my engineer visit

Praise an engineer

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything