When to contact us

Please talk to your phone or broadband provider if you:

  • have a question about your bill
  • have a problem with your service, like a fault
  • have a query about an engineer visit
  • want to order phone or broadband, or upgrade to fibre.

They have all your details and will work with us to organise any installation or repair work on your behalf.

When to contact Openreach

Report damage or a health and safety issue

Spotted something in our network that's unsafe or damaged? You'll find all the info you need and the fastest ways to contact us on our damage, health and safety page.

Ask about fibre

If you want to know if you get can get fibre use our fibre checker.  If you want to know more check our questions about fibre availability or contact us using this form.

Thank an engineer

If your engineer did a great job you can use this form to thank them.

Something else 

The quickest way to get in contact is to use our virtual assistant.  Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Just click on the icon in the bottom right corner of the screen to get started.

 

Chat Bot