When to contact us
Coronavirus contact tracing
If you’re from the Public Health Body or one of our Communication Providers and need to contact us about someone who has tested positive that’s been in contact with an Openreach employee, or enquire about who one of our engineers may have come into contact with, please fill out this form and we’ll respond back within 2 working hours.
Please talk to your phone or broadband provider if you:
- have a question about your bill
- have a problem with your service, like a fault
- have a query about an engineer visit
- want to order phone or broadband, or upgrade to fibre.
They have all your details and will work with us to organise any installation or repair work on your behalf.
When to contact Openreach
Report damage or a health and safety issue
Ask about fibre
Thank an engineer
If your engineer did a great job you can use this form to thank them.
At Openreach, we pride ourselves on making sure we provide excellent customer service. If our customers are unhappy with any part of the service we provide, we do our best to make things right.
Visit our complaints policy page for full details of our policy and how to raise a complaint.
The quickest way to get in contact is to use our virtual assistant. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact agent’ to get started.
Service With Respect
We're very proud of our team who work hard to keep you connected. That's why we support the ICS 'Service With Respect' campaign.