Highways authorities 


How to identify and tell us about damaged Openreach equipment

We want to make sure our street equipment isn’t damaged or in anyone’s way. Not only is that the right thing to do, it’s also the law.

You can help us by letting us know if you see anything that isn’t right. And if you’re not sure if something belongs to us, you can check in this guide.

How to tell us about faulty or damaged kit

If you're in England or Wales:

  • Through EToN 6 (Electronic Transfer of Notifications) – send your section 81s directly to us using the notifications system.

If you're in Scotland:

  • Using the SRWR (Scottish Road Works Register) – if you’re in Scotland, tell us about any problems using a defective apparatus notification form.

It will really help if you can provide photos, precise location details - for example a postcode or 12-digit grid reference and it's important that you also add your contact details in the 'comments' section.

In exceptional circumstances, when using EToN 6 or SRWR aren't possible, please email us to report defective apparatus.  Please note this may involve a delay.