Full Fibre broadband to your apartment

We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation.

Use this form to provide their contact information and we’ll take it from there.

It would also really help speed up the process if you could ask your Landlord, Freeholder or Managing Agent to contact us directly if interested in Full Fibre broadband in their property. Openreach details.

No, there are no minimum requirements that many residents are already interested.

Once the fibre inside the building is installed, we’ll be able to offer broadband packages from a wide range of service providers. You don’t need everyone to connect up, just the residents who choose to.

No, there’s no requirement to use the fibre once it’s installed and you won’t lose any existing services from other providers.

No, you can choose from a range of service providers offering Full Fibre over our network in your area. You can find out more about providers offering fibre in our FTTP Providers page.

Yes, we’ll need access to communal areas. Once only the Openreach network provider, they may need access to your apartment to install your individual service.

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Once the wayleave has been signed, surveys will be undertaken to determine how Openreach will provide the fibre connection to the building. We’ll then contact the Landlord, Freeholder or Managing Agent to agree the final build programme. The process can vary depending on building size and location.

By having Full Fibre you’ll be giving properties and future tenants access to the UK’s fastest and most reliable network. You also make your property more attractive to prospective tenants.

Following all regulatory, landlord and tenant permissions being granted, there is usually no charge for Openreach to install Full Fibre to a building. There may be additional charges where specialist or non-standard work is required.

Find out more about FTTP for your apartment.

We’ll need access to the communal areas of the building for installation of the fibre, both internally and externally.

This could be Openreach engineers or our Openreach-approved contractors working on our behalf.

Yes, all Openreach engineers and third parties carry suitable risk assessments and comply with government guidelines.

Once the route has been agreed, surveys may be undertaken to determine how Openreach will provide the fibre connection to the building. If pavement or underground works are needed, Openreach will manage this as part of the installation process.

A wayleave agreement from the Landlord, Freeholder or Managing Agent is required before building works can begin. Timescales vary depending on building type, permissions and engineering requirements.

The wayleave is the contractual permission for access.

The electronic wayleave will be sent by email for signature once initial surveys and discussions have been completed.

Our engineers may require access to building fabric where there is a chance asbestos may be present. Openreach therefore requests confirmation of whether an asbestos register exists before work begins.

For properties built before 2000, we would ask if the building has an asbestos register available and for details to be shared where applicable.

More information about asbestos guidance can be found here.

As surveyors may need to enter risers and other service spaces, Openreach requires confirmation about asbestos risks before any work can begin safely.

The survey will determine the most suitable engineering solution for the building. This ensures we can provide the best possible Full Fibre installation approach for residents and property owners.