We need permission from the Landlord, Freeholder or Managing Agent of your property to go ahead with an installation.
Use this form to provide their contact information and we’ll take it from there.
It would also really help speed up the process if you could make your Landlord, Freeholder or Managing Agent aware that you’re interested in Ultrafast Full Fibre broadband and have given Openreach their details.
No, fibre can be installed regardless of how many residents are currently interested.
You can find the full process below:
Once fibre’s been installed in the premises, you’ll be able to choose a broadband package from a wide range of service providers. You can find out more about providers offering Full Fibre on our FTTP Providers page.
No, there’s no requirement to use the fibre once it’s installed and you won’t lose any existing services from other providers.
To install Full Fibre to the premises, we’ll only need access to communal areas. Once you’ve chosen a service provider, they may need access to your apartment to install your broadband service.
Once the wayleave has been signed, a survey will be undertaken to determine how Openreach will provide the fibre connection to the building. We’ll then contact the Landlord, Freeholder or Managing Agent to approve this route before we commence build. This process up to completion of build can sometimes take several months.
Nothing, it’s completely free of charge to install fibre. Once the build is complete, your tenants will have the choice to upgrade to Ultrafast Full Fibre broadband. They’ll be able to choose and pay for a package from their chosen service provider. For information on service providers selling Full Fibre broadband visit our FTTP providers page.
We’ll need access to the common areas of the building for installation of the fibre, both internally and externally.
This could be an Openreach engineer or an Openreach partner, working on our behalf.
Yes, all Openreach engineers, and third parties, carry out a full risk assessment and comply with government standards.
Once the wayleave has been signed, a survey may be undertaken to determine how Openreach will provide the fibre connection to the building. If a survey is undertaken, we’ll then contact you to approve this route before we commence build. The process of completion of build can sometimes take several months.
A wayleave is permission from the Landlord, Freeholder or Managing Agent, to access their building or private land to install and repair our network equipment. We need permission before we can install any new apparatus on private land. Our wayleave application will include the route plan, the wayleave agreement, and an explanation of why we need permission. Once this has been signed and returned to the wayleaves team, we can proceed to install our equipment on the landowner's land.
The wayleave will be automatically emailed to you.
The asbestos risk register is a legally required document that shows that a building is safe and doesn’t contain any known asbestos
Before we arrange a survey, or start installing fibre, there’s a legal requirement for us to confirm that there is no known asbestos in the property and that it’s safe for our engineers and partners to work in.
For properties build before 2000 – we’ll need a copy of the Asbestos register for the building from the Landlord, Freeholder or Managing Agent. This can be either a digital or a scanned copy of the register which has been counter-signed, dated and shows the printed name of the Landlord, Freeholder, Managing Agent or Legal Representative.
For properties built after 2000 – we’ll need written confirmation that no known asbestos exists within the building from the Landlord, Freeholder or Managing Agent.
When we send the wayleave for your digital signature we'll also send you a statement for you to sign digitally confirming that there is no known asbestos at the property.
You can find further details on Asbestos surveys here.
We can’t arrange a survey or start work until we know the building is safe and will place the survey and order on hold until we have a copy of the asbestos register or confirmation statement.
A survey maybe required to determine how we’re going to supply the fibre connection to the building. We’ll need access to the common areas of the building internally and externally to do this. We’ll need a signed wayleave before we can go ahead with the survey. However, it may be that your building already has a fibre connection and you won’t need a survey, but we’ll let you know this in advance.
The survey will determine the work needed and where we need to dig. Wherever possible, we’ll try to use existing infrastructure to avoid excavating. Once we’ve completed the survey, we’ll take you through the proposed plans to make sure you’re happy for us to begin work.
It may be that your building already has a fibre connection and you won’t need a survey, but we’ll let you know this in advance.
The provision of full fibre broadband may be subject to survey and route approval by the freeholder, and is at the sole discretion of Openreach.