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What is Full Fibre and how does it work?

Full Fibre is the UK’s most reliable broadband technology. Unlike older copper-based networks, it uses fibre optic cables all the way from the exchange to your home or business. This gives you faster speeds and a more stable connection.

How Full Fibre is different

Fibre optic cables carry data using light, not electrical signals.
It connects directly to your property, instead of stopping at the cabinet in the street.
This reduces interference, making it much more reliable.

You can read more about how we’re building the Full Fibre network.

Benefits of Full Fibre?

Faster speeds - download and upload in seconds
More reliable - less chance of your connection dropping
Ready for the future - supports the growing number of devices in homes and businesses

Faster speeds
Download and upload in seconds.

More reliable
Less chance of your connection dropping

Ready for the future
Supports the growing number of devices in homes and businesses.

Full Fibre future - Putting a stopper to copper

The UK is moving away from copper-based broadband. Copper is slower, less reliable, and can’t support the growing demand for data. Full Fibre is designed to replace it, giving you a modern, future-proof service that won’t slow down as more people come online.

How it gets installed

When you order Full Fibre from your broadband provider, an Openreach engineer will visit to connect the fibre directly to your property. This may involve running a cable overhead or underground and installing new equipment inside your home.

Your provider will keep you updated about what to expect on the day.

Find out more about what happens during a Full Fibre installation.

What should I do now?

Contact your service provider. They manage your order or repair and can:

Check the status of your appointment and find out what happens next
Rebook if necessary
Confirm your contact details are correct so you receive updates – check your messages and junk folders in case you've missed anything

Frequently asked questions

Is Full Fibre the same as fibre broadband?

Not always. Some fibre broadband still uses copper cables for part of the journey. Full Fibre means fibre optic cables all the way to your property.
Do I need to change my provider to get Full Fibre?

Not necessarily, but your provider must offer a Full Fibre package. Check with them directly.
Why is Full Fibre better than copper?

Copper cables slow down over distance and are more likely to develop faults. Fibre optic cables are faster, stronger, and more reliable.
Will the installation damage my property?

No. Engineers take care to avoid any damage and will leave your home safe and tidy.
How long does the installation take?

Most installations take a couple of hours, but your provider will confirm the details when you book.
Can I contact Openreach directly about my order?

No. You’ll need to contact your broadband provider as they manage your order and installation with us.