Openreach network in Swanscombe affected by landslip

Around 1,500 customers experiencing connectivity problems

Swanscombe landslide drone footage

Openreach's network in Swanscombe, Kent has been impacted by a landslip, causing connectivity problems for around 1,500 homes and businesses in the area.

A spokesperson said,  "Our engineers have been working hard to get customers back online and have diverted our phone and broadband network wherever possible, restoring service for hundreds of customers.  But this is a complex repair job with both copper and fibreoptic infrastructure involved, so it’s going to take us a few days to get it sorted out.  We believe around 1,500 customers are still impacted.

We understand how frustrating this must be for anyone is affected and we thank anyone involved for their patience while we get things fixed.  Anyone experiencing any disruption with their phone or broadband service should do their best to report it to their service provider who will then inform us.”

We'll update again when we know more.