Attack on our network in Chelmsford, Essex
Updated statement (12:00pm, Tuesday 2 February)
Kevin Murphy, Managing Director, Fibre Network Delivery at Openreach said, “Our engineers are making great progress on repairs, working around the clock to get the work done quickly and safely. We’ve already restored services to hundreds of customers, and we’re hoping to have the work completed by tomorrow (Wednesday) evening.
We know how frustrating it is to lose connectivity and we’re doing what we can to prioritise fixes for vulnerable customers and key local services. That’s why it’s important for anyone experiencing issues to report it to their service provider who will then inform us.”
Statement from Openreach regarding attack on our network in Chelmsford, Essex (updated at 10:30am, Monday 1 February)
Kevin Murphy, Openreach's Managing Director for Fibre Network Delivery said, "Our network in Chelmsford was attacked by arsonists in the early hours of Sunday morning, leaving around 2,700 without phone and broadband services. Engineers are working hard to resolve the situation, but it is a complex fix and may take several days.
Attacks on our equipment are deeply concerning, especially considering so many people are relying on their broadband during lockdown to work, home school and stay connected with loved ones. We know how frustrating this must be for those affected and we’ll be doing what we can to prioritise fixes for vulnerable customers and key local services. We’d ask that anyone experiencing any disruption to report it to their service provider who will then inform us.
Our Security team is working with the relevant authorities to make sure that this incident is fully investigated and those responsible are held to account.”