Articles tagged with 'customer service' | Openreach

Damage to broadband cabinets, telephone poles and overhead wires across the UK can now be reported to Openreach using precise locations from what3words.What3words grids the whole Earth into three metre squares, with each square given unique words to ...

Damage to broadband cabinets, telephone poles and overhead wires across Wales can now be reported to Openreach using precise locations from what3words.What3words grids the Earth into three metre squares, with each square given unique words to make it...

Intrepid engineer John McConnell dived straight in when residents on one of Scotland’s smallest inhabited islands were cut off from the outside world. Curious campers tugged up a subsea cable on the beach at Balmaha, Loch Lomond, leaving the two h...

Openreach is ready for the worst of the winter weather after stocking up on thousands of snow shoes, snow socks for vehicle tyres, bags of salt and litres of screenwash.Lessons learned from dealing with extreme conditions during recent years has seen...

• Edinburgh, Aberdeenshire, Highlands & Islands, Argyll & Bute, Dumfries & Galloway and Perth & Kinross among the locations to benefit • 3,500 new engineers across the UK will help deliver ultrafast Fibre to the Premises broadband to three million pr...