Openreach's network in Kent badly damaged by fire

Approximately 7,400 premises affected by malicious damage

Our network in Staplehurst, Kent has been badly damaged by a suspected arson attempt.  Around 7,400 customers are affected - we'll update this statement as we know more.

Pete Stewart, UK Operations Director for Openreach said, “There was a suspected arson attack on our network in Staplehurst late on Tuesday evening, leaving around 7,400 without phone and broadband services. Engineers are working hard to resolve the situation, but it is a complex fix and may take several days.

Attacks on our equipment are deeply concerning, especially considering that so many people rely on their broadband for work, study, to get medical support and stay connected with loved ones. We know how frustrating this must be for those affected and we’ll be doing what we can to prioritise fixes for vulnerable customers and key local services. We’d ask that anyone experiencing any disruption to report it to their service provider who will then inform us.

Our Security team is working with the relevant authorities to make sure that this incident is fully investigated and those responsible are held to account.”



Update at 1:30pm, Thursday 7 April, 2022:

Our engineers worked through the night to repair and replace cables damaged by fire at Sutton Valance on Tuesday night. 

90% of the 7,400 homes and businesses affected by the damage are now back online;  everyone should be reconnected this afternoon.

The incident affected properties in Headcorn, Sutton Valance, Marden, Staplehurst and Goudhurst. 

We’d like to thank everyone affected for their patience and to particularly thank our engineers for their herculean efforts to get everyone back online.