Openreach to upgrade thousands across the West Midlands to Full Fibre

Openreach today outlined plans to build ultrafast, ultra-reliable Full Fibre broadband to at least three million more homes and businesses – including around 185,000 in the West Midlands - in some of the UK’s hardest to serve communities[1].  It means fewer homes and businesses will require taxpayer subsidies to upgrade. 

A total of 82 exchanges - across Herefordshire, Shropshire, Staffordshire, Warwickshire, West Midlands and Worcestershire - are being upgraded, with the majority of homes and businesses covered by those exchanges[i] set to benefit from what will be a massive nationwide, five-year feat of civil engineering. *Full list of locations below*

The company’s updated build plan will be fundamental to the UK Government achieving its target of delivering ‘gigabit capable broadband’ to 85 per cent of UK by 2025 and it follows an extended investment commitment by its parent, BT Group – which means Openreach will now build Full Fibre technology to a total of 25 million premises, including more than six million in the hardest-to-serve parts of the country.

The plans also include an extension to the company’s biggest ever recruitment drive, with a further 1,000 new roles being created in 2021 on top of the 2,500 jobs which were announced in December 2020 – of which around 160 were in the West Midlands. This means that by the end of 2021, Openreach will have created and filled more than 9,000 apprenticeship roles since 2017/18.

Kasam Hussain, Openreach’s regional director for the West Midlands, said: “Building a new Ultrafast broadband network across the West Midlands is a massive challenge and some parts of the region will inevitably require public funding. But our expanded build plan means taxpayer subsidies can be limited to only the hardest to connect homes and businesses. And with investments from other network builders, we’d hope to see that shrink further.

“This is a hugely complex, nationwide engineering project. It will help level-up the UK because the impact of Full Fibre broadband stretches from increased economic prosperity and international competitiveness, to higher employment and environmental benefits. We’re also delighted to continue bucking the national trend by creating more jobs in the region, with apprentices joining in their droves to start their careers as engineers.

“We’ll publish further location details and timescales on our website as the detailed surveys and planning are completed and the build progresses. In the meantime, don’t forget that you can also check what’s already available which includes the thousands of homes and businesses across the West Midlands that can already access Full Fibre.”

Openreach is already building Full Fibre faster, at lower cost and higher quality than anyone else in the UK, having made the technology available to more than 4.7 million homes and business so far.

With download speeds of 1 Gbps, it’s up to 10 times faster than the average home broadband connection. That means faster game downloads, better quality video calls and higher resolution movie streaming.

You can also use multiple devices at once without experiencing slowdown – so more people in your household can get online at once. Even if the rest of your family are making video calls, streaming box sets or gaming online, all at the same time – you won’t experience stuttering, buffering or dropouts.

Full fibre is also less affected by peak time congestion – so you can enjoy your Saturday night blockbuster in 4K without the dreaded buffering screen.

Surf, shop, game, play, click, teach, talk, work, create, learn, buy, sell, watch and do business without skipping a beat or slowing down.

The company’s Chief Engineer unit is using a range of innovations and techniques to deliver world class build costs, whilst a major investment in 11 new regional training centres - including Yarnfield in Staffordshire - is helping to equip and skill thousands of new engineers.

Openreach plays an important role across the West Midlands region. More than 2,700 of our people live and work here. Recent research by the Centre for Economics and Business Research (Cebr) highlighted the clear economic benefits of connecting everyone in the West Midlands to full fibre. It estimated this would create a £4.5 billion boost to the local economy.

This short video explains what Full Fibre technology is and you can find out more about our Fibre First programme, latest availability and local plans here.


List of exchange locations being upgraded in the West Midlands


Bartestree Cross, Bromyard, Burghill, Colwall, Kington, Ledbury, Madley, Ross On Wye, Weobley


Bishops Castle, Bridgnorth, Broseley, Chirk, Cleobury Mortimer, Craven Arms, Ellesmere, Highley, Ironbridge, Llanymynech, Much Wenlock, Oswestry, Wem, Whitchurch


Alrewas, Ashley, Audley, Barlaston, Barton Under Needwood, Blythe Bridge, Cheadle, Churnet Side, Eccleshall, Kinver, Madeley, Rocester, Shenstone, Standeford, Tean, Trentham, Tutbury, Uttoxeter, Waterhayes Farm, Yarnfield, Yoxall


Alcester, Atherstone, Barford, Curdworth, Fillongley, Harbury, Hurley, Kineton, Moreton Morrell, Newton Regis, Pebworth, Shipston On Stour, Snitterfield, Southam, Welford On Avon, Wellesbourne, Wolston

West Midlands

Hampton In Arden, Meriden


Badsey, Belbroughton, Bewdley, Blakedown, Bredon, Broadway, Cropthorne, Droitwich, Hanley Swan, Harvington, Leigh Sinton, Pershore, Powick, Romsley, Stourport, Tenbury Wells, Upton Upon Severn, Wolverley, Wychbold

Full Fibre Facts

  • £15bn – total investment in Openreach’s Full Fibre build programme
  • 25m – premises Openreach expects to build to by December 2026, of which:
  • 4m – premises Openreach will build to each year at its peak
  • 2m – premises Openreach built to during FY 20/21 (up from 1m in 19/20).
  • 1m – customer connections live already
  • Up to 7,000 - new trainee engineering jobs to be created within Openreach and partners in the supply chain as a result of increasing build from 20 to 25m by December 2026
  • 9,000 apprenticeship roles created and filled by Openreach since 2017/18

[i] Build costs fall within BT Group’s publicly stated range of £300-400 per premises passed, on average and excluding connection costs. All locations upgrades are subject to a detailed survey.