We're sorry that you couldn't find your address or postcode. Whatever the reason, don't worry - we should be able to fix it.
If you have moved into a newly built property and are experiencing problems with your broadband or phone service then please visit our broadband in new build homes page.
If you don't live in a new build, please fill in the form below, and one of our customer service teams will investigate. We’ll get in touch as soon as we’ve resolved the issue.
© Openreach Limited 2025
© Openreach Limited 2025
© Openreach Limited 2025