Registering your site

Find out how to register your
development for broadband

How it works

Whatever size site you’re developing – from building your dream home to large housing developments – you’ll want to get the right infrastructure in place for broadband. This page tells you everything you need to know about doing that.

Talk to us as early as you can  

Please register your site at least eight weeks ahead of your Site Start Date and/or six months before the date you want broadband available at your first property. The earlier you register the better – that'll give us enough time to get proposals drawn up and agreed with you. 

Tips for getting broadband installed

           Allow enough time                 

Talk to us at least six months before you want broadband up and running.

Check your development’s property type

Before you get in touch, please check whether your development is residential or commercial.

Keep up-to-date documentation

Keep notes about dates, locations, what you’re building, contact details, plans, etc.

What information do you need to register my development?

  • The date you plan to start work at the site, and when you want broadband to be available in your first property. We don’t guarantee that we’ll meet this date, but it helps us to schedule our works.

  • The address of the site and the Ordnance Survey grid references.

  • The number of plots and their type (i.e. if they’re houses or flats), and if this is part of a larger development or you have several phases. This is so we can make sure we get the right capacity for your site from the start.

  • The name of the company building the new properties, on-site contacts and who to talk to if we have a question.

  • We prefer CAD drawings with Openreach layers, however, we'll also accept PDFs with removable layers. We only need to see simple plans without too much detail – so we don’t need the architectural view of the site or things like landscaping details. But please make sure you include:

    • a location plan
    • a site plan at a minimum scale of 1:500 (please check all the plots are clearly numbered and that the site plan has at least one existing structure)
    • a schematic or schedule of accommodation for flats or apartments showing how many plots on each floor, and their location/connection to a riser if there are multiple cores (if that applies). Please make sure the plot numbers in the schematic or schedule match the ones in the site plan.

    You can find a full guide on the standards and requirements for CAD site plans below:

    Here are some examples of the kinds of documentation we can work with:

    If you're uploading your site plan as a CAD drawing it must be in .DXF format, along with the supporting excel file you can download below. Please make sure this is completed and uploaded alongside any CAD files, as there may be delays in progressing your application without it. 

Will I have to pay to get broadband infrastructure installed?

  • What will I have to contribute?
    Nothing – we’ll install Fibre to the Premises (FTTP) for free.

    What you need to do now
    Register your site and we’ll then draw up proposals for your site and send these to you.

    If your company already has a framework agreement with us, you won’t need to sign anything else – we’ll produce proposals for you straight away. (If you’d like to find out more about framework agreements, please get in touch.)

  • What will I have to contribute?
    If you want your new homeowners to have access to the fastest broadband speeds in the UK with FTTP, you can contribute towards the cost of installing this (find out what it might cost). We’ll send you the costs once you register your site.

    Not sure whether FTTP is for you? Read about the benefits.

    We’ll build copper or fibre to the cabinet (FTTC) infrastructure for free. We only build fibre to the premises (FTTP) technology for free at sites with less than 30 plots if it’s cheaper than copper or fibre to the cabinet (FTTC) (we’ll decide this once we look at your registration information).

    What you need to do now
    Register your site and we’ll send you agreements for copper/FTTC, and also the costs for installing FTTP (including the details of the available network for your site and the speeds you should get with this).

    Once you get these you’ll need to sign the agreement you want to enter in to and send it back to us. We’ll then draw up proposals for your site and send these to you.

    Rebates for sites with more than 11 plots
    If you have more than 11 plots, we’ll give you a rebate to pay for the physical build of on-site duct and chamber infrastructure. We only pay this when groundworks have been finished and we’ve checked they meet certain quality standards. Find out more about rebate payments.

  • What will I have to pay for?
    It depends on your situation.

    If you know who’s moving into the property, and you want broadband right away

    If you’d like a copper connection, please contact a broadband provider to order this (you’ll need to let them know that you’re building a new, single plot home). They’ll then organise for one of our survey officers to come to your site to agree how and when we can get broadband in place. You might have to pay for this.

    If you’d like a full fibre connection, first use our fibre checker to make sure you can get fibre in your area. If you can, you’ll then need to contact a broadband provider to organise this. Find broadband providers offering Fibre to the Premises (FTTP) and Fibre to the Cabinet (FTTC).

    If you don’t know who’s moving in but you want to get broadband infrastructure in place

    You can ask us to install the network in advance so the connection is ready when people move in. You’ll have to pay for this. We’ll install a copper connection, but please use our fibre checker to see if you can get FTTC.

    If you want to go ahead, fill in the registration form and choose a 'a new site that will be built in one phase'. We’ll contact you to arrange a survey (which you’ll have to pay for). Once that’s done we’ll be able to tell you how much it’ll cost to put the infrastructure in place.

  • We install fibre to the premises (FTTP) broadband on commercial sites, as long as it’s available in your area. We’ll need to carry out a survey of your site before we can do this.

    What will I have to contribute?
    For FTTP, we’ll contribute £1,000 per commercial plot towards the cost of installation. So you’ll only have to pay anything if it’s more than this.

    If you want to have copper installed instead, you’ll have to pay for this yourself.

    What you need to do now
    Fill in the registration form and we’ll contact you to talk through what’s available and how much it’ll cost (if anything). You’ll then need to fill in and sign an agreement so we can draw up proposals for your site.

    • Residential property means homes or flats with their own, individual addresses, where each resident pays council tax. Commercial property is any property that’s used for business purposes. It will have its own address and pay business rates.
    • If a property is empty or defined as ‘not habitable’ by the local council, we can’t put any broadband infrastructure in place.
    • It’ll be the new home owner’s responsibility to order broadband from their chosen provider when they move in – we only put the infrastructure in place to make sure they can get this (as we don't sell phone or broadband services).
    • Once we’ve got your registration form, we’ll send you a new sites agreement i.e. the contract and wayleave for your site. If you don’t sign and return this to us, we won’t be able to take your application any further (unless you already have a framework agreement in place). 

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