The best broadband in the UK
Salisbury is the first entire city in the UK to gain access to our new, future-proof Ultrafast Full Fibre broadband technology.
Salisbury - what a year!
Openreach engineers completed the fastest city-wide network build in the UK - making Full Fibre broadband available to more than 22,000 homes and businesses in just under 12 months.
Salisbury is now the first city in the UK to have complete access to Openreach’s Full Fibre broadband infrastructure, where we’ve cut out the cabinet to deliver lightspeed broadband direct to your door.
Full Fibre is also known as Fibre to the premises (FTTP). You can read more about our latest technology here.
Our engineers were the first in the world to use innovative solutions in order to build sensitively in one of the UK’s most historic cities, providing access to our ultrafast network, while maintaining the integrity of historic areas and buildings.
Use our fibre checker above to see which service providers you can choose from to make the most of our binge-ready broadband infrastructure.
Salisbury - what a difference a year makes
See how our engineers made Salisbury the first city in the UK to have complete access to Openreach's Ultrafast Full Fibre broadband infrastructure.
The digital upgrade
We’re modernising our phone and broadband services across the UK. We’re moving from our existing analogue and copper technologies to faster, more reliable, Full Fibre broadband.
From 1 December 2020 in Salisbury, you won't be able to buy copper broadband if you upgrade, re-grade or switch provider. But don't worry, our Full Fibre network replacing it will give you an ultra-reliable connection and ultrafast speeds of up to 1Gbps.
The copper-based network has been serving us well since the Victorian era, but with the popularity of mobiles and Voice over IP (VoIP) services like FaceTime, Skype, Portal, WhatsApp and advances in more reliable, faster and greener technology - it now makes sense to focus on the digital Ultrafast Full Fibre network.
Full Fibre is more than just faster speeds, It's future-proofed, which means it has plenty of extra capacity to support our ever-growing demand for data hungry services and applications.
Digital upgrade FAQs
While this change won't be obvious for most people, there are some important differences in the way telephone calls will be made, which you'll need to be aware of. Here's our handy list of FAQs:
For most people switching to digital services should be straightforward and you'll continue to receive your current service, or what you know as a traditional phone service, but it will use the fibre network instead of the traditional copper network.
If you don’t have broadband, your service provider (the company who you buy your service from, e.g. Giganet, BT or Zen), will provide you with a hub or router which will allow calls to be made over the new technology. You may need to connect your phone differently by plugging it directly into your hub or router, rather than the socket on the wall, but your service provider will be in touch to let you know.
If you have anything connected to your phone line, like an analogue phone, care alarm, smoke or security alarm, you'll need to check whether the product will work over the new technology. Please contact your service provider, the company that provided the equipment or check the manufacturer's website.
As part of the roll out of a new, more reliable fibre network in the UK, Openreach announced plans to replace the traditional copper network in 2025. Salisbury and Mildenhall were chosen as the first locations in the UK to benefit from the upgrade to an ultrafast network and trials started in January 2020. As the trials progress, Openreach will stop selling copper products in readiness to move to full fibre. This happened in Salisbury in December 2020.
In September 2023 Openreach will stop selling copper products nationally as part of a nationwide migration to the new network. By 31 December 2025 the switchover to a full fibre network will mean that copper products are gradually retired and withdrawn.
You don’t need to do anything yet. Your service provider will be in touch if you need to do anything in the future.
We're working with all service providers, government departments, Ofcom, equipment manufacturers and any key business users that rely on our network to make sure that we upgrade the network safely, smoothly and without disruption to service.
People are demanding faster and more reliable broadband connectivity and we're busy rolling out a new, faster, more reliable digital broadband network across the UK.
This new network will be able to support new digital services that will eventually replace the old analogue phone network or PSTN (public switched telephone network).
If your superfast broadband (home broadband services with a download speed of more than 30 mbps, including all fibre-to-the-cabinet services) is delivered over a traditional copper line then you should be able to upgrade to a Full Fibre connection, speak to your service provider (such as Sky, BT or Zen) to find out more.
If you have ultrafast broadband (services offering a download speed of more than 300 mbps), it's highly unlikely that you will need to make any changes, but you can check with your service provider if you have any questions.
If you're currently on the Virgin Media network and want to change to our Full Fibre network, you'll need to contact one of the service providers (such as Sky, BT or Zen).
Full Fibre turbocharging the UK
The UK’s fibre future is within reach. Together we can create a more connected, productive and competitive economy. Read about the benefits that Full Fibre could bring to the UK.