We’re upgrading the UK’s phone network, from copper analogue lines to a digital service. This means that phone calls will be made using broadband technology – just like video and conference calls are now. We’ll be retiring the traditional PSTN (Public Switched Telephony network) nationwide by the end of 2025. Mildenhall is one of the first places to benefit from the switch to digital, and will need to upgrade by October 2023.
We stopped selling analogue phone lines in Mildenhall in May 2021, and the change affects both home and business phone lines. To find out if this affects you contact your service provider.
You might notice our engineers working nearby. They're getting everything ready, and you don't need to do anything at this point.
Once we've upgraded the lines in your area, your service provider should contact you and guide you through your options.
After the upgrade, you may need a new router and a phone that can connect through the internet. Your service provider will provide the router and help you understand what else you may need.