Mildenhall's phone lines are changing
Don't get left behind
The UK's phone lines are going digital - and Mildenhall's leading the way
We’re upgrading the UK’s phone network, from copper analogue lines to a digital service. This means that phone calls will be made using broadband technology – just like video and conference calls are now. We’ll be retiring the traditional PSTN (Public Switched Telephony network) nationwide by the end of 2025. Mildenhall is one of the first places to benefit from the switch to digital, and will need to upgrade by April 2023.
We stopped selling analogue phone lines in Mildenhall in May 2021, and the change affects both home and business phone lines. To find out if this affects you contact your service provider.
Don't get left behind
This change affects both residential and business phone lines. If you don’t make the switch in time, your phone line and any devices connected to it might stop working.
Choose one of the options below and we'll keep you updated as the switch-over approaches.
How will we do this?
Upgrading the network
You might notice our engineers working nearby. They're getting everything ready, and you don't need to do anything at this point.
Moving to a digital line
Once we've upgraded the lines in your area, your service provider should contact you and guide you through your options.
What happens next?
After the upgrade, you may need a new router and a phone that can connect through the internet. Your service provider will provide the router and help you understand what else you may need.