Important information about your new Full Fibre installation

Your Full Fibre connection works differently to older broadband technology - here's what you need to know to get the most from it.

Great news – you've just joined the Full Fibre family.

Now we've completed your Full Fibre installation, you're ready to enjoy our fastest and most reliable broadband ever.

Full Fibre works differently to your old broadband, so there are a few things worth remembering to help you get the most from it and avoid problems. Let's take a look.

Power

Keep the wall-mounted unit and router plugged directly into a main socket and avoid adaptors where possible. Keep them switched on at all times, as turning them off can cause problems.

Connections

Try not to unplug and move your router, but if you need to, make sure the ethernet cable is plugged back into the correct port afterwards.

Speed

We deliver a Full Fibre connection to your property, but your router type, its age, the quality of your setup, and the number of connected devices will all affect the speed you measure online. Some variation is perfectly normal. If you're unhappy with your speed, speak to your service provider.

Wi-fi

For the best coverage, keep your router as central as possible and free from obstructions. The more visible it is, the better your signal. Some weaker spots around your property are normal. Contact your service provider to optimise your Wi-fi.

Faults

Full Fibre is the most reliable broadband available, but if you experience any problems with your broadband or phone service, contact your service provider. They'll resolve the issue and loop in Openreach if needed.

Here's how we installed Full Fibre to your home

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