Installing Ultrafast Full Fibre

Full Fibre Installation – what to expect on the day

Remember to make sure:

  • If you rent your property that you have the landlord's permission for us to drill a small hole on the inside and outside of the building.
  • A decision maker over the age of 18 is there throughout the whole appointment slot.
  • If we’re coming to do any external work separately, that our engineer can get access to the outside of your property.
  • You let your Service Provider know if there’s anything that could prevent us from connecting you on the appointed day.


  • 1. What is the external junction box?

    The external junction box is the box that we install on the outside of your property and connect to the Openreach fibre network. Once your property is connected to our network, you can buy phone, tv, and broadband packages from your chosen Service Provider.

    FTTP box on outside wall of house
  • 2. How do we connect the external junction box?

    We connect the external junction box to the Openreach fibre network using a fibre optic cable. Depending on your property, the cable will either run from underground or from a telegraph pole. In both cases, the cable runs directly from one of our exchanges.

  • 3. What is the box inside the house?

    The box that we fit inside your house is called an Optical Network Terminal (ONT). The ONT is connected to the external junction box and brings our fibre network into your premises.

    Optical Network Termination unit
  • 4. How does the internal installation work?

    Once the ONT has been fitted, we connect it your wireless router. You’re now ready to use the broadband package you’ve ordered from your Service Provider.

  • 5. Will you do any external work before my scheduled appointment?

    Yes, we may be able to complete any external work at your property before your scheduled installation date. If we need to this and can, we’ll let you know in advance.

Need to change your appointment or have a question about your installation?

If the appointment slot you've been given doesn’t work for you, please contact your Service Provider to reschedule your appointment to a date and time that’s more suitable.

If you have additional questions about your Ultrafast Full Fibre installation please contact your Service Provider. They have all your details and will be able to help you resolve any issues you may have.