Contracts and policies

Registered for fibre installation?
Here's the information you need

Your essential documents

If your construction plans change

We understand that even the best-laid plans sometimes have to change. But if you alter your site layout, increase or reduce the number of plots, or move any key dates (especially if you bring things forward), it could affect the work we do for you. So please tell us about any change – big or small – as soon as you can.

Talk to your field-based coordinator to let them know (we’ll have given you their details at the start of your project). They’ll be able to tell you if your changes will affect our work, and what we’ll do next to give you the service you need.

Site and lift lines

  • Site lines – temporary phone and broadband lines to help you on site

    If you want temporary site lines installed for site offices, canteens or marketing suites, you’ll need to order these from your phone or broadband provider. You should do this around eight weeks before you need them. You’ll need to tell them the exact location of the site distribution point (a weatherproof box that you can buy from most building material suppliers). Our leaflet has more info.

  • Lift lines – permanent phone lines for the lifts in your buildings

    If you need lines in your lifts please tell us when you register your site with us. Lift lines can be provided with FTTP (Fibre to the Premises) using an IP based voice solution.  However, if your site requires copper based connections for your lift lines there may be a charge for installing these and your site representative will discuss them with you during your first meeting. This will help us plan them at the start of your build. You’ll then need to order lift lines from your phone provider, eight weeks before you need them.