We’re in the middle of a huge full fibre broadband roll out – we’ve already connected 10m premises and we plan to connect 25 million by the end of December 2026. This is an enormous, complex project, so where and when we build has to be planned carefully. This section explains what our fibre checker tells you, gives an insight into how we plan where to build full fibre and what your options are if Full Fibre isn't immediately available at your home or business.
Use the fibre checker and see what type of broadband you can get
Once you put your postcode into our fibre checker, there are a few possible results – it’s not a simple ‘yes’ or ‘no’. Let’s take a look at the responses you can get and what they mean for you.
This means that, unfortunately, your address isn’t in our build plans at the moment. It’s important to remember that our build plans change all the time. Just because your address isn’t in our plans now, doesn’t mean they won’t be in the future. The best thing to do is to register your interest – this tells us you’d like full fibre so we can keep you posted and let you know if our build plans change.
We’re building full fibre across the UK, but we can’t be everywhere at once, so we prioritise our build plans based on feasibility and demand. We build full fibre everywhere, from city streets to mountains and valleys, and that means lots of challenges.
We also need to obtain permission to access private land and to plan our builds so that they cause minimal disruption to the environment and to the lives of local communities.
The reasons why your address might not be in our build plans aren’t static. We might be held up over permission from a private landowner, for example. Once that permission is granted, your address might be added to our plans.
Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘where and when’ of our national build plans.
If your area is shown as “accepting orders”
You can order fibre broadband. You’ll need to contact a broadband provider to do it.
If you've already contacted a broadband provider and were unable to place an order, then fill in this form but please remember to run your fibre check first; as this will help us investigate the problem for you.
If you live in an area which has fibre but the cabinet isn't ready
You can’t order fibre yet but we’re working on it.
If we’re reviewing your area
You can’t order fibre broadband, unfortunately. But that doesn’t mean we can’t help – we’ve previously worked with hundreds of communities to get them fibre broadband through a Fibre Community Partnership.
How Fibre Community Partnerships work
There needs to be a joint funding arrangement in place, where we contribute as much of the cost as we can, and the community funds the rest. We’ll then build the most affordable solution, and advise on any grants or funding you might be able to get to help pay for your part. Because of high demand, we've paused registrations.
Find out more about a Fibre Community Partnership and express your interest in getting Ultrafast Full Fibre broadband.
The short answer is that it’s a really complicated engineering programme. So there’s a lot to do. We’re working as quickly as we can – fibre broadband is already available in more than 96.59 per cent of the UK.
Why is it so complicated?
As well as working on installing equipment in our exchanges, we’re also overlaying part of our existing copper network (the part between exchanges and green cabinets) with fibre. And we’re running fibre direct to homes and businesses too. This involves lots of civil engineering work – in lots of different, and sometimes hard to reach or remote, locations.
We publish regular updates on our Ultrafast Full Fibre Broadband build plans which can show you our plans in each exchange area in the UK.
To get more a personalised view of your home or business then register for updates via our Fibre Checker
Our fibre checker is continuious updated and refresh to ensure the data is the most accurate possible. However, there are rare occasions when the data is incorrect or missing. If your home or business address is missing or you believe the result you're being shown is incorrect, then you can submit a request too investigate and resolve the issue.
Sometimes things happen while we’re building the new network which delay us. For example:
So if something like this has happened in your area, that might be the reason why the date’s changed. We can’t comment on other companies’ line checkers though, so if you have questions you’ll need to talk to them directly.
Have a look at our fibre checker
Unfortunately not. We can’t move a line that’s already connected to a home or business from one cabinet to another.
Sometimes we can’t tell from your postcode which of our green street cabinets provides your broadband. That’s because some postcodes have more than one cabinet.
Or it might be that your broadband comes directly from the exchange, rather than through a cabinet. If either of these apply to you, you should talk to a broadband provider to see which services are available to you.
Due to the complex nature of the network our plans occasionally change. For a variety of reasons this can cause some areas to be removed from their expected fibre roll out.
This doesn't mean your area will never receive fibre. It's worth regularly accessing the fibre checker, as we're constantly working towards our ambition of 25 million homes and businesses connected to fibre in the coming years and your area may be added to future plans.
There are some areas where technical limitations mean we can’t build our standard fibre network. This makes it too expensive for us to offer fibre broadband there.
This doesn’t mean we can’t do anything though. We’re always looking at ways to overcome these limitations.
Or you might want to think about a Fibre Community Partnership. This is where we contribute some of the costs of fibre broadband and the community funds the rest.
We've paused registrations for Fibre Community Partnerships at the moment, but if you check your postcode and fill in our Expression of Interest form we'll get in touch as soon as they reopen.
Want to know more?
Find out more about more about a Fibre Community Partnership and express your interest in getting Ultrafast Full Fibre broadband.
First we have to find the right location – a new cabinet has to be within 100 metres of an existing one. Once we’ve done that we then check:
Do you need planning permission for new cabinets?
You can use our fibre checker to see our latest plans for your area. Or you can talk to your local authority. When we decide to upgrade our network in a particular area, we give details of this to the chief executive of the local authority and its regeneration or planning departments.
If there aren’t any plans for fibre broadband in your area
You should also check with your local authority. They’ll be able to tell you if you’re likely to be covered in the next round of Government subsidy.
Another option might be for your community to privately fund upgrading your cabinet via a Fibre Community Partnership with Openreach. This would involve a joint funding arrangement, where we contribute as much of the cost as we can, and the community funds the rest. We’ll then build the most affordable solution, and advise on any grants or funding you might be able to get to help pay for your part. Because of high demand, registrations are paused at the moment but you can find out more about a Fibre Community Partnership and express your interest in getting Ultrafast Full Fibre broadband.
What we’re doing to get fibre to more people
As a first step, you should contact your local authority. They’ll be able to tell you who to speak to.
You might also want to have a look at our Fibre Community Partnership. We've paused registrations for the moment, but you can check your postcode and fill out our Expression of Interest form and we'll get in touch as soon as they reopen.
We’re doing our best to make sure people in rural areas have access to fast fibre broadband. For example, we’ve invested more than £14 billion in improvements to our network. That means we’re making superfast broadband available to thousands more homes and businesses every week, wherever they are in the country. To see our latest plans for your area, please use our fibre checker.
No plans for fibre broadband in your area yet?
The Government is also supporting investment to get fast broadband coverage to as many people as possible. There are lots of different schemes available which might work for you:
As a first step, we suggest you talk to your local authority. They get funding from the Government to improve access to fibre broadband through the Broadband Delivery UK (BDUK) programme. You might be able to help them decide which areas to prioritise for the next wave of BDUK funding.
Another option is a Fibre Community Partnership, where we contribute some of the costs towards upgrading your area, and the community funds the rest. Due to high demand registrations are currently paused.
Find out more about Fibre Community Partnership and express your interest in getting Ultrafast Full Fibre broadband.
Installing Full Fibre to your premises
Have you recently ordered Full Fibre? Watch our video to find what to expect from us and what you can do to get ready to be connected.
See if your postcode is in our plans and when we're planning to start to build.
Partner with us to get Ultrafast Full Fibre to you and your community.