/butterfly/The-big-switch-off-1-1.jpg "The big switch off | Landline switch off")
Upgrading your home phone line to digital
On 31 January 2027, all traditional phone lines will need to move to a digital service. Instead of plugging your phone into a wall socket, your service will usually connect through your broadband router.
For most people, the change is likely to be straightforward - but it’s important to speak to your service provider as soon as possible so they can help you start the process. They’ll explain what needs to happen, help you choose the right digital option and support you through the switch.
Who will be affected by this switch off?
You’ll be affected if your home phone service still uses the traditional landline network. This includes:
- homes with a phone-only landline service
- homes with a landline and broadband package that still uses the traditional phone network
Why this change is happening
The traditional phone line network is ageing, making it harder to maintain, more vulnerable to faults and no longer meets modern needs. More services now rely on digital connections, so the UK needs a phone system that can support modern homes. Moving to digital phone lines will help provide you with a more reliable service, better-quality calls and smarter call blocking unwanted calls.
/graphics/icons/Layer_1-3.png "Handshake icon representing a more reliable digital phone service and better-quality calls."){kind=icon}
/graphics/icons/Layer_1-7.png "Clock icon representing the importance of preparing early for the switch to a digital phone line."){kind=icon}
/graphics/icons/Layer_1-29.png "People icon representing support from your service provider when switching to a digital phone line."){kind=icon}
What you need to do
Your service provider will guide you through the move to a digital phone line. Here are the main things to do now:
1. Check any devices connected to your phone line
If you use telecare, a health alarm, health monitoring equipment or other devices connected to your phone line, tell your service provider before switching so they can help you check everything continues to work safely.
2. Contact your service provider
Speak to your current service provider about moving to a digital phone line. They’ll explain your options, what support is available and what needs to happen next.
Or find a new provider - This is also a good opportunity to shop around. Other providers may offer services at your address. Check what's available and compare deals.
3. Place your order to move to a digital phone line
Once you’ve chosen your provider and package, they’ll arrange the switch and guide you through the process. Act now to get everything set up before the deadline.
If you only have a phone line (no broadband)
If you have a phone line but don’t have broadband, your service provider will help you find the most suitable digital option for your needs.
What happens if you don’t make the switch?
The Public Switched Telephone Network (PSTN) switch off is happening on 31 January 2027. If you’re still using a traditional phone line, now is the time to speak to your service provider about moving to a digital service.
After the deadline, services that have not moved may be placed onto a limited emergency voice-only service (EVAc). This is designed to keep calls working temporarily but will only offer very limited and basic call features.
Switching now helps you stay connected and avoid last-minute issues. Talk to your service provider today to find the option that’s right for you.
/butterfly/engineer-at-customer-front-door-4-3.jpg "Openreach engineer speaking with a customer at her front door about support during the switch to a digital phone line.")