/butterfly/what-is-copper-broadband1-1.jpg "Openreach engineer working on traditional telephone network equipment used to support analogue PSTN phone lines.")
What is an analogue phone line?
An analogue phone line is a traditional landline service that uses the Public Switched Telephone Network (PSTN), the UK’s traditional telephone network.
On 31 January 2027, all traditional phone lines in the UK will move to digital. If you still use a landline, it’s important to speak to your service provider as soon as possible so they can help you get ready.
For most people, the change is likely to be straightforward. Your phone service will usually work through a broadband router rather than a wall socket, and many households will should be able to keep their existing number and handset.
What this means for you
Landlines are changing from traditional phone lines to digital phone services. Instead of plugging your phone into a wall socket, your service will usually connect through your broadband router.
If your service provider contacts you about switching, don’t ignore it. Transitioning now will avoid any last-minute issues.
Why the change is happening
The old landline network is ageing, harder to maintain and no longer meets modern needs. Moving to digital phone lines will help provide a more reliable service, better-quality calls and smarter call blocking unwanted calls.
What you need to do now
Call your service provider as soon as possible. They’ll explain what needs to happen, help you choose the right digital option and support you through the switch.
If you rely on your landline
If you don’t have a mobile phone, have weak mobile signal, or rely on your landline for everyday contact, tell your service provider so they can make sure you get the right support.
If you use telecare, alarms or other connected devices
If you use telecare, a health alarm, CCTV, a house alarm, a payment terminal or any other device connected to your phone line, check with your equipment provider that it will work with a digital phone line before you switch.
If you don’t have broadband
If you have a phone line but don’t have broadband, your service provider will help you find the most suitable digital option for your needs.
Help family, friends and neighbours
If you know someone who may need extra help, check whether they’ve seen messages from their service provider and know what to do next.
/butterfly/engineer-at-customer-front-door-4-3.jpg "Openreach engineer speaking with a customer at her home as traditional analogue phone lines are switched to digital services.")
Frequently asked questions
Ready to switch?
Landlines are going digital on 31 January 2027. Call your service provider as soon as possible so they can help you start the process now.